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  Public Ticket #2909506
Elements not showing properly
Closed

Comments

  • Ida Christine Karlsen started the conversation

    Hello.

    This is quite an urgent matter. To test the functions of the calculator I have put in one of the demo calculators, and have done nothing else than copy the shortcode. When viewing it on my page the labels are there, but nothing else almost shows up, and i cant even press the switches that are there. What can I do?

  • Ida Christine Karlsen replied

    I changed it to be the calculator we want, which is using mainly sliders. Still the slider is not showing...

  •  1,833
    Support Agent 1 replied

    Hi,

    Please try to deactivate other plugins, maybe the Cost calculator is not compatible with some of them. If that wouldn't help, then try to switch to the WP theme and see if that helps. That way you will know if the Cost calculator is compatible with your theme.

    Also, you can send us wp-admin credentials so our developers can take a closer look.

    Let us know the outcome.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  •   Ida Christine Karlsen replied privately
  •  1,833
    Support Agent 1 replied

    Hi Ida,

    We have deactivated plugins and the calculator is displaying properly, it seems that it is not compatible with some of them. Please proceed to activate one by one until the issue occurs again, that way you will know which plugin causes the issue.

    9946978922.png

    Also, we have added JS code to the Cost calculator group, since if you use the Cost calculator group, then the returned value must be defined. Please change the code if it is not according to your needs, or if you want only the sum of Sliders values in Total, you can remove the Cost calculator group.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ida Christine Karlsen replied

    Thank you! I was using that to make the header, but since I have elementor pro now there is no worries :)


    Another quick question, how does the subtotal work, and what are its design options? I would like to display the total earning for one of the items under the product. That "Kortpakker" would have a sum under it where the total sum is added up by the first slider. 


    And thank you so much for quick answers!

  •  1,833
    Support Agent 1 replied

    Hi Ida,

    We are glad you have solved the issue.smile.png

    Subtotal will be displayed on the place where you have placed it in the Cost calculator.

    In order to use Subtotal, please refer to our online documentation:

    http://documentation.bold-themes.com/cost-calculator/cost-calculator-group/#subtotal

    Also, feel free to contact us for additional assistance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ida Christine Karlsen replied

    Thank you so much for great customer service <3

  •  1,833
    Support Agent 1 replied

    Hi Ida,

    You are welcome!


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ida Christine Karlsen replied

    Hey, im just going to use this again since I just have a quick question. Is it possible to change the "," between the sum number with something else? Like "20.000KR" instad og "20,000KR".

  •  1,833
    Support Agent 1 replied

    Hi,

    You can find all available Total formats in the Cost calculator editor:

    4688842468.png

    There are no other possibilities.




    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ida Christine Karlsen replied

    Thank you, apparently i am just blind XD

    Most likely the last question! How can I put different classes on the calculators? We need two different ones of the site, and I have tried to use the class i made in the "edit cost calculator", but it still changes both of them

  •  1,833
    Support Agent 1 replied

    Hi,

    You can add class on the entire Cost calculator,

    4498844287.png

     but also, classes can be added to each element:

    6949338543.png




    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!