Okay

On work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. Note that we are located in GMT+1.

Here are a few tips on what to expect and how to most effectively use Bold Themes’ support:


What can you expect from our support?

Our support team traditionally receives highest ratings for speed, accuracy and effectiveness so you can generally expect to solve your issue if it’s within our domain and power.


How long can you use our support?

As stated within Envato’s Item Support Policy a supported item includes item support for 6 months from the purchase date with the possibility of purchasing an extended support up to a max of 12 months from the purchase date.


What’s included in the support?

  • Answering questions on how to use the item
  • Answering questions on features and functionalities of the item
  • Help with the third party plugins bundled with the item (how they work or other technical questions)
  • Report and discuss bug fixes and minor item defects
  • Item updates and ongoing compatibility with bundled third party plugins.


What’s not included?

  • Item customization (modification or extension of original item’s features, style or functionality)
  • Installation of the item
  • Hosting, server environment or software
  • Support for third party plugins that were not included with the purchased item.


What to do before submitting a ticket?

  • Make sure you’ve read the Online Documentation that comes with the purchased WordPress theme/plugin. We’ve put in a lot of effort in having an elaborate documentation taking into consideration the most common issues people have, ranging from the installation of the theme to its proper usage.
  • Check out all video tutorials we’ve provided on Bold Themes’ YouTube channel. Watching a video is often times the most effective way to learn.
  • Take a look at FAQ and Articles to find a solution. Many times there’s a similar issue that has already been explained in detail.
  • Make sure to have the latest version of the theme/plugin installed as we are committed to solving bug fixes and constantly improving our themes and plugins.


Wish to send a ticket?

In order receive your answer quickly and accurately follow these simple tips:

  • Make sure your item support hasn’t expired.
  • Include your purchase code.
  • Provide your website info (URL, WordPress credentials and FTP).
  • If possible, include some screenshots.
  • Open a new ticket for each problem.
  • Write in English.


Going public or not?

If your ticket doesn’t contain any sensitive information open a public ticket. That could help other users like you.


Anything else?

Your ratings, comments and suggestions are valuable to Bold Themes’ future work. We would appreciate if you could take a few minutes of your time to leave a rating for the item you’ve purchased on ThemeForest or CodeCanyon.


Please contact us at info@bold-themes.com should you require any assistance while submitting your ticket.

  Article Categories

27 Articles Goldenblatt - WordPress Theme for Lawyer & Attorney

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

I want to use a child theme. How can I do that?

+24 more

27 Articles Gardena - WordPress Theme for Landscaping & Gardening

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

27 Articles Codiqa - Software and App WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

27 Articles Pawsitive - Pet Hotel & Shop WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

27 Articles Vox Populi - Political Party WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

27 Articles Tabula - Art & Language School WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

28 Articles RenoWise - Renovation, Construction & Handyman

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Avantage - Consulting WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles MediGreen - Medical Marijuana WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Primavera - Beauty Salon & Spa WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles ProHauz – HVAC Services WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Shoperific - Flexible Online Shop

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

29 Articles Val – Blog WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+26 more

28 Articles Travelicious - Tour Operator WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Stellarium – Horoscope and Astrology WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

27 Articles Bello - Directory & Listing WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

28 Articles NewStar - Flexible Magazine WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

29 Articles Celeste - Life and Health Coaching WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+26 more

28 Articles SquaDrone – Drone and UAV Business WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Oxigeno – Sport Club and Team WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Applauz - WordPress Theme for Startup, App and Digital Business

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Ohlala - Ice Cream and Juice Bar WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Wheelco - Transportation WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Pastry Love – Bakery and Patisserie WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Manufactura - Handmade Products WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Music Club - Band or Studio WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Addison - Interior Design and Decoration WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Craft Beer - Brewery or Pub WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Law Firm - Lawyer and Attorney WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

27 Articles Bold News - Magazine and News WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

27 Articles Fast Food - WordPress Fast Food Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

27 Articles Food Haus - Restaurant WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

28 Articles Kids Club - Sport, Classes and Camp WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

27 Articles Industrial - Manufacture, Industry and Factory Wordpress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

28 Articles Fitness Club - Health and Fitness Wordpress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

28 Articles Organic Food - Nutritionist, Health Coach, Delivery and Farm WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

30 Articles Finance - Accounting, Law and Finance Business WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

29 Articles Estato - Single Property Sale and Rental WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+26 more

30 Articles Craft Portfolio - Architecture and Design Portfolio WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

28 Articles Shopscape - Single Product and WooCommerce Shop WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

30 Articles Hotel California - Hotel and Hostel WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

31 Articles Showcase - Multipurpose and Fullscreen Slides WordPress Theme

I have purchased your theme. Now what?

How to change the settings only on one page?

Is there some way I can see all the icons of the theme?

+28 more

27 Articles Celebration - Wedding and Class Reunion WordPress Theme

Missing style sheet error when installing the theme

I have purchased your theme. Now what?

How to increase the size of the logo?

+24 more

29 Articles Medicare - Medical and Health WordPress Theme

How to ask for a refund?

How to make a page load with accordion items closed by default

Where is my Purchase Code?

+26 more

29 Articles Eventim - Event and Conference WordPress Theme

How to add new Font icons?

Missing style sheet error when installing the theme

How to set up your Instagram widget?

+26 more

26 Articles Cargo - Transport and Logistics WordPress Theme

Installing Demo Content

Embed code I have placed using text element is being cut off. It does not have the proper height. How can I resolve this?

How to update installed theme? Will it change data?

+23 more

23 Articles ReConstruction - Construction and Building Business WordPress Theme

Missing style sheet error when installing the theme

How to make a page load with accordion items closed by default

How to leave a review?

+20 more

9 Articles Bold Timeline - WordPress Timeline Plugin

How to install Bold Timeline plugin?

How to update a plugin?

How to enter Purchase Code?

+6 more

25 Articles Cost Calculator - WordPress Plugin

How to set initial value for Slider item?

Can I redirect users to another page after submitting message?

How to change the e-mail address from Wordpress?

+22 more