Important notice!

We have released an important security update for Bold Builder on August 23, 2019 - please make sure that your Bold Builder installation is updated to the latest version - 2.3.2.

You can update Bold Builder by going to Plugins panel of your wp-admin and by checking the version number next to Bold Builder. If you are offered the option to update it, please do it.

If your version number is lower than 2.3.2 and you have no notification to update it, please download the latest version from https://wordpress.org/plugins/bold-page-builder/ and update the plugin manually.

If you need help in the process, please feel free to leave a ticket and we will assist you.

Okay

On work days we answer the incoming tickets within 12-24 hrs (exceptionally within 48 hrs). When tickets are submitted on non-working days they are processed the following business day. Note that we are located in GMT+1 time zone.

Here are a few tips on what to expect and how to most effectively use Bold Themes’ support:


What can you expect from our support?

Our support team traditionally receives highest ratings for speed, accuracy and effectiveness so you can generally expect to solve your issue if it’s within our domain and power.


How long can you use our support?

As stated within Envato’s Item Support Policy a supported item includes item support for 6 months from the purchase date with the possibility of purchasing an extended support up to a max of 12 months from the purchase date.


What’s included in the support?

  • Answering questions on how to use the item
  • Answering questions on features and functionalities of the item
  • Help with the third party plugins bundled with the item (how they work or other technical questions)
  • Report and discuss bug fixes and minor item defects
  • Item updates and ongoing compatibility with bundled third party plugins.


What’s not included?

  • Item customization (modification or extension of original item’s features, style or functionality)
  • Installation of the item
  • Hosting, server environment or software
  • Support for third party plugins that were not included with the purchased item.


What to do before submitting a ticket?

  • Make sure you’ve read the Online Documentation that comes with the purchased WordPress theme/plugin. We’ve put in a lot of effort in having an elaborate documentation taking into consideration the most common issues people have, ranging from the installation of the theme to its proper usage.
  • Check out all video tutorials we’ve provided on Bold Themes’ YouTube channel. Watching a video is often times the most effective way to learn.
  • Take a look at FAQ and Articles to find a solution. Many times there’s a similar issue that has already been explained in detail.
  • Make sure to have the latest version of the theme/plugin installed as we are committed to solving bug fixes and constantly improving our themes and plugins.


Wish to send a ticket?

In order receive your answer quickly and accurately follow these simple tips:

  • Make sure your item support hasn’t expired.
  • Include your purchase code.
  • Provide your website info (URL, WordPress credentials and FTP).
  • If possible, include some screenshots.
  • Open a new ticket for each problem.
  • Write in English.


Going public or not?

If your ticket doesn’t contain any sensitive information open a public ticket. That could help other users like you.


Anything else?

Your ratings, comments and suggestions are valuable to Bold Themes’ future work. We would appreciate if you could take a few minutes of your time to leave a rating for the item you’ve purchased on ThemeForest or CodeCanyon.


Please contact us at info@bold-themes.com should you require any assistance while submitting your ticket.

  Article Categories

24 Articles Pawsitive - Pet Hotel & Shop WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+21 more

24 Articles Vox Populi - Political Party WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+21 more

24 Articles Tabula - Art & Language School WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+21 more

25 Articles RenoWise - Renovation, Construction & Handyman

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Avantage - Consulting WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles MediGreen - Medical Marijuana WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Primavera - Beauty Salon & Spa WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles ProHauz – HVAC Services WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Shoperific - Flexible Online Shop

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

26 Articles Val – Blog WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+23 more

25 Articles Travelicious - Tour Operator WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Stellarium – Horoscope and Astrology WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

24 Articles Bello - Directory & Listing WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+21 more

25 Articles NewStar - Flexible Magazine WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Celeste - Life and Health Coaching WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles SquaDrone – Drone and UAV Business WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Oxigeno – Sport Club and Team WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Applauz - WordPress Theme for Startup, App and Digital Business

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Ohlala - Ice Cream and Juice Bar WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Wheelco - Transportation WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Pastry Love – Bakery and Patisserie WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Manufactura - Handmade Products WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Music Club - Band or Studio WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Addison - Interior Design and Decoration WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Craft Beer - Brewery or Pub WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Law Firm - Lawyer and Attorney WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

24 Articles Bold News - Magazine and News WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+21 more

24 Articles Fast Food - WordPress Fast Food Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+21 more

24 Articles Food Haus - Restaurant WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+21 more

25 Articles Kids Club - Sport, Classes and Camp WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

24 Articles Industrial - Manufacture, Industry and Factory Wordpress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+21 more

25 Articles Fitness Club - Health and Fitness Wordpress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

25 Articles Organic Food - Nutritionist, Health Coach, Delivery and Farm WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

27 Articles Finance - Accounting, Law and Finance Business WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

26 Articles Estato - Single Property Sale and Rental WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+23 more

27 Articles Craft Portfolio - Architecture and Design Portfolio WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

25 Articles Shopscape - Single Product and WooCommerce Shop WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

27 Articles Hotel California - Hotel and Hostel WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+24 more

28 Articles Showcase - Multipurpose and Fullscreen Slides WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+25 more

24 Articles Celebration - Wedding and Class Reunion WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+21 more

27 Articles Medicare - Medical and Health WordPress Theme

Installing Demo Content

Missing style sheet error when installing the theme

How to create One page?

+24 more

26 Articles Eventim - Event and Conference WordPress Theme

How to update installed theme? Will it change data?

I have purchased your theme. Now what?

How to make a page load with accordion items closed by default

+23 more

23 Articles Cargo - Transport and Logistics WordPress Theme

"404 Page not found" error on inner pages

How to add custom icon font to the theme

Installing Demo Content

+20 more

18 Articles Mona - Personal Blog WordPress Theme with Reviews

I want to use a child theme. How can I do that?

"404 Page not found" error on inner pages

Is there some way I can see all the icons of the theme?

+15 more

20 Articles ReConstruction - Construction and Building Business WordPress Theme

How to add new icon?

Missing style sheet error when installing the theme

Missing Google API key - Google Map

+17 more

18 Articles Ad Hoc Portfolio - Agency and Photography Portfolio WordPress Theme

How to set up your Twitter widget?

I want to use a child theme. How can I do that?

I have purchased your theme. Now what?

+15 more

14 Articles Genie - Personal Blog WordPress Theme

Installing Demo Content

How to change the Excerpt text?

"404 Page not found" error on inner pages

+11 more

22 Articles Cost Calculator - WordPress Plugin

How can I change total format’s display?

How to translate plugin?

How do I remove the bar with Total and leave contact form?

+19 more