Okay
  Public Ticket #2786917
Logo is floating/No header on landing page
Open

Comments

  • Bhavna started the conversation

    There are two problems which I can encounter.
    1. website logo- it comes down with screen scrolling
    2. Home page- header is not visible- but when you scroll down it can be seen.

    The problem occurred after I updated WordPress to the latest version.

    It can be visible when you visit the site.

    Let me know if additional details are required

  •  1,647
    Support Agent 1 replied

    Hi Bhavna,

    It seems that some parts of the code are different in new version. We will keep an eye on it, and if it proves to be a theme bug we'll fix it in the next update.

    Until then, you can add the following code to Additional CSS field.

    .btLogoArea .logo img {
        height: -webkit-calc(100px/2);
        height: -moz-calc(100px/2);
        height: calc(100px/2);
        margin: -webkit-calc(100px/4) 0;
        margin: -moz-calc(100px/4) 0;
        margin: calc(100px/4) 0;
    }
    

    Let us know of the outcome.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Bhavna replied

    This has fixed the issue.

  •  1,647
    Support Agent 1 replied

    Hi Bhavna,

    We are glad it worked.

    Let us know if you need help with anything else.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Bhavna replied

    Hi,

    Further to this issue, I am encountering problems when the window is scaled down or when the website is seen in the mobile. 

    Please check it yourself and provide the resolution.

  •  1,647
    Support Agent 1 replied

    Hi Bhavna,

    We have accessed your website but Customizer is not available so we are not sure where this CSS code comes from (since it affects Logo size in Vertical menu):

    6014045944.png

    You should locate that CSS code and change 2148px to some other number. 

    3171648286.png
    5930418150.png




    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Bhavna replied

    changed. 

    it doesn't work

  •  1,647
    Support Agent 1 replied

    Hi,

    Please set the user as admin so we can access your settings:

    2602361660.png

    As you can see on the screenshot above we are unable to access all settings on your website.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Bhavna replied

    Hello,
    I have changed the access to admin.
    Please check and rectify the issue.

  •  1,647
    Support Agent 1 replied

    Hi,

    We have added CSS code to Additional CSS on Customize panel that solves the issue with logo in vertical menu:

    .btMenuVertical .btVerticalHeaderTop .btLogoArea .logo img {
       height: calc(100px*0.6) !important;
    }

     


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Bhavna replied

    Hi,

    Although this problem has been solved, there is another one which has arisen out of it.


    In mobile or Ipad screen, when I click hamburger menu button, The logo and Button have gone haywire.
    Please refer to the images attached below.

    Assistance is needed to fix it.

  • Bhavna replied

    Attaching screenshots

    Attached files:  1.PNG
      3.PNG
      2.PNG

  •  1,647
    Support Agent 1 replied

    Hi Bhavna,

    We have added the following CSS code to Additional CSS on Customize panel:

    .btMenuVertical .mainHeader .logo img {
    padding:calc(100px/3.3333) 0;
    }

    Let us know if that helped.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!