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  Public Ticket #2744371
install demo
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  • Kevin started the conversation

    Hello, 

    Unsuccessful at installing the demo constructioncompany.WordPress.2021-03-26.xml.

    It gets stuck on 46.9% upload every time. The homemaintenance one worked, but the plumbingandheating one gets stuck at 19% every time and I did not try the painting demo. 

    The only one I want, and the reason I bought the theme, is to upload the constructioncompany demo on this theme. 


    Please help.

  •  1,463
    Support Agent 1 replied

    Hi Kevin,

    Thanks for reaching out to ussmile.png

    The best option is to explore error log on your server and identify the exact cause (probably memory or script timeout).

    Either way, this needs to be fixed on a server level. Please refer to following info on how to increase memory and script timeout time:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Script timeout:

    If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).

    Please let us know of the outcome.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Kevin replied

    Hello, 

    Thanks for your quick response! 


    I tried all these methods. I do believe the memory_limite was already set to 256M. 

    The demo upload still gets stuck right at 46.5% and the number is flashing. 


    What do you suggest now? 

  •  1,463
    Support Agent 1 replied

    Hi Kevin,

    When importing demo, first please make sure that you don't have any third party plugins activated, to ensure proper import.

    What you can try, as a last option, is to import demo through regular WP importer (not with BT Import), although we are not sure if that will work.

    You should be able to extract demo xml file from demo_data folder in the theme (\wp-content\themes\reconstruction\demo_data).

    Extract the xml file, and upload it using regular WP importer (Tools >Import >WordPress). Click ‘Upload file and import’. On the following screen make sure that ‘Download and import file attachments’ is checked. Click ‘Submit’ button and wait until import is finished.

    Let us know if you need additional assistance.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Kevin replied

    Hello, 

    Good news. I got the demo installed. I first tried to deactivate all 3rd party plugin-ins. No success. So I extracted the xml file and uploaded it the traditional way using WP importer as you suggested. It took a while and there were lots of duplicates and some changes that still needed to be made under customization but it worked! Thank you. 

  •  1,463
    Support Agent 1 replied

    Hi Kevin,

    We're glad we could help!wink.png

    Let us know if you need assistance with anything else!


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!