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  Public Ticket #1176375
failed to import demo content
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  • robert nguyen nam started the conversation

    Hello! Ive just installed Food Haus in my server and everything looked fine until i tried to import the demo data. I keep receiving an Internal Server Error message written in red from the BT Import. 

  •  56
    Support Agent replied

    Hi Robert,

    The best option is to explore error log on your server and identify the exact cause (probably memory or script timeout).

    Either way, this needs to be fixed on a server level. Please refer to following info on how to increase memory and script timeout time:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Script timeout:

    If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).

    Please let us know of the outcome.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • robert nguyen nam replied

    Hello! I dont have access do my php.ini

    I ve altered my htaccess and my server goes out with the message of Internal Error. I spent the whole night trying to import the demo content, and nothing.

    Also did Step 3, which made no difference at all.

  • robert nguyen nam replied

    ok, thanks! i talked with my server support and they altered the php.ini

    Now it works just fine

  •  56
    Support Agent replied

    Hi Robert,

    We are glad you have managed to resolve the issue.

    Please let us know should you need additional assistance.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!