Okay

On work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. Note that we are located in GMT+1.

Here are a few tips on what to expect and how to most effectively use Bold Themes’ support:


What can you expect from our support?

Our support team traditionally receives highest ratings for speed, accuracy and effectiveness so you can generally expect to solve your issue if it’s within our domain and power.


How long can you use our support?

As stated within Envato’s Item Support Policy a supported item includes item support for 6 months from the purchase date with the possibility of purchasing an extended support up to a max of 12 months from the purchase date.


What’s included in the support?

  • Answering questions on how to use the item
  • Answering questions on features and functionalities of the item
  • Help with the third party plugins bundled with the item (how they work or other technical questions)
  • Report and discuss bug fixes and minor item defects
  • Item updates and ongoing compatibility with bundled third party plugins.


What’s not included?

  • Item customization (modification or extension of original item’s features, style or functionality)
  • Installation of the item
  • Hosting, server environment or software
  • Support for third party plugins that were not included with the purchased item.


What to do before submitting a ticket?

  • Make sure you’ve read the Online Documentation that comes with the purchased WordPress theme/plugin. We’ve put in a lot of effort in having an elaborate documentation taking into consideration the most common issues people have, ranging from the installation of the theme to its proper usage.
  • Check out all video tutorials we’ve provided on Bold Themes’ YouTube channel. Watching a video is often times the most effective way to learn.
  • Take a look at FAQ and Articles to find a solution. Many times there’s a similar issue that has already been explained in detail.
  • Make sure to have the latest version of the theme/plugin installed as we are committed to solving bug fixes and constantly improving our themes and plugins.


Wish to send a ticket?

In order receive your answer quickly and accurately follow these simple tips:

  • Make sure your item support hasn’t expired.
  • Include your purchase code.
  • Provide your website info (URL, WordPress credentials and FTP).
  • If possible, include some screenshots.
  • Open a new ticket for each problem.
  • Write in English.


Going public or not?

If your ticket doesn’t contain any sensitive information open a public ticket. That could help other users like you.


Anything else?

Your ratings, comments and suggestions are valuable to Bold Themes’ future work. We would appreciate if you could take a few minutes of your time to leave a rating for the item you’ve purchased on ThemeForest or CodeCanyon.


Please contact us at [email protected] should you require any assistance while submitting your ticket.

  Article Categories

30 Articles Bambino - WordPress Theme for Child Care

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Bernstein - WordPress Theme for Lawyer & Attorney

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Greenergy - WordPress Theme for Environment

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Lycka - WordPress Theme for Therapy & Counseling

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Kørsel - Car services WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Kosa - Hair Salon & Hairdresser

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Cliniq - WordPress Theme for Medical Centers

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Ad Astra - Business & Consulting WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

"404 Page not found" error on inner pages

+27 more

30 Articles Zele - Fitness Gym & Sports WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Eatsy - Food Delivery WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Avala - Wedding WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Amwerk - Industry WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Nifty - Business Consulting WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Konstrakt - WordPress Theme for Construction

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Ippsum - Business Consulting WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles NovaLab - Medical Research WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Denticare - Medical WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Nestin - Real Estate WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Goldenblatt - WordPress Theme for Lawyer & Attorney

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

How to change logo?

+27 more

30 Articles Gardena - WordPress Theme for Landscaping & Gardening

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Codiqa - Software and App WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Pawsitive - Pet Hotel & Shop WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Vox Populi - Political Party WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Tabula - Art & Language School WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

31 Articles RenoWise - Renovation, Construction & Handyman

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+28 more

31 Articles Avantage - Consulting WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+28 more

30 Articles MediGreen - Medical Marijuana WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Primavera - Beauty Salon & Spa WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles ProHauz – HVAC Services WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

29 Articles Shoperific - Flexible Online Shop

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+26 more

30 Articles Val – Blog WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Travelicious - Tour Operator WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

30 Articles Stellarium – Horoscope and Astrology WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+27 more

29 Articles Bello - Directory & Listing WordPress Theme

I have purchased your theme. Now what?

How to change the Excerpt text and Header background image?

Header title is displaying site name

+26 more

29 Articles NewStar - Flexible Magazine WordPress Theme

SVG Image format

Installing Demo Content

How to create One page?

+26 more

30 Articles Celeste - Life and Health Coaching WordPress Theme

Header title is displaying site name

How to change the Excerpt text?

Where is my Purchase Code?

+27 more

30 Articles SquaDrone – Drone and UAV Business WordPress Theme

Missing Google API key - Google Map

How to change logo?

How to choose Home page version?

+27 more

30 Articles Oxigeno – Sport Club and Team WordPress Theme

I want to use a child theme. How can I do that?

Missing style sheet error when installing the theme

How to add custom icons?

+27 more

30 Articles Applauz - WordPress Theme for Startup, App and Digital Business

SVG Image format

Installing Demo Content

How to change the Excerpt text?

+27 more

30 Articles Ohlala - Ice Cream and Juice Bar WordPress Theme

How to add custom icons?

How to choose Home page version?

Missing style sheet error when installing the theme

+27 more

30 Articles Wheelco - Transportation WordPress Theme

Cost Calculator purchase code

Where is my Purchase Code?

How to change H tag in page headline?

+27 more

30 Articles Pastry Love – Bakery and Patisserie WordPress Theme

How to change logo?

How to edit widgets?

How to leave a review?

+27 more

30 Articles Manufactura - Handmade Products WordPress Theme

Cost Calculator purchase code

How to create mega menu?

How to create One page?

+27 more

30 Articles Music Club - Band or Studio WordPress Theme

How to update installed theme? Will it change data?

Twitter widget / element

SVG Image format

+27 more

30 Articles Addison - Interior Design and Decoration WordPress Theme

How to update installed theme? Will it change data?

How to change H tag in page headline?

How to edit widgets?

+27 more

30 Articles Craft Beer - Brewery or Pub WordPress Theme

SVG Image format

How to choose Home page version?

Installing Demo Content

+27 more

30 Articles Law Firm - Lawyer and Attorney WordPress Theme

How to create One page?

Cost Calculator purchase code

Where is my Purchase Code?

+27 more

28 Articles Bold News - Magazine and News WordPress Theme

How to change the header and edit other Single pages of Portfolio items settings?

How to change logo?

Instagram widget / element

+25 more

28 Articles Fast Food - WordPress Fast Food Theme

Header title is displaying site name

Twitter widget / element

How to change the header and edit other Single Post settings?

+25 more

28 Articles Food Haus - Restaurant WordPress Theme

How to change the settings only on one page?

How to edit widgets?

Missing Google API key - Google Map

+25 more

29 Articles Kids Club - Sport, Classes and Camp WordPress Theme

How to translate theme?

Header title is displaying site name

Missing style sheet error when installing the theme

+26 more

28 Articles Industrial - Manufacture, Industry and Factory Wordpress Theme

Missing style sheet error when installing the theme

SVG Image format

Twitter widget / element

+25 more

29 Articles Fitness Club - Health and Fitness Wordpress Theme

How to set Event week view?

How to edit widgets?

Twitter widget / element

+26 more

29 Articles Organic Food - Nutritionist, Health Coach, Delivery and Farm WordPress Theme

How to change the header and edit other Single Shop Product page settings?

How to translate theme?

How to hide hover image effect?

+26 more

31 Articles Finance - Accounting, Law and Finance Business WordPress Theme

How to change the header and edit other Single Post settings?

How to leave a review?

Instagram widget / element

+28 more

30 Articles Estato - Single Property Sale and Rental WordPress Theme

How to change the settings only on one page?

How to translate theme?

SVG Image format

+27 more

31 Articles Craft Portfolio - Architecture and Design Portfolio WordPress Theme

How to increase the size of the logo?

How to hide hover image effect?

How to disable Overlay Grid Lines?

+28 more

29 Articles Shopscape - Single Product and WooCommerce Shop WordPress Theme

How to translate theme?

Twitter widget / element

How to ask for a refund?

+26 more

31 Articles Hotel California - Hotel and Hostel WordPress Theme

How to add new Font icons?

How to edit widgets?

Twitter widget / element

+28 more

32 Articles Showcase - Multipurpose and Fullscreen Slides WordPress Theme

SVG Image format

Header title is displaying site name

I have purchased your theme. Now what?

+29 more

28 Articles Celebration - Wedding and Class Reunion WordPress Theme

How to update installed theme? Will it change data?

How to make a page load with accordion items closed by default

How to add custom icon font

+25 more

32 Articles Medicare - Medical and Health WordPress Theme

How to create One page?

Twitter widget / element

I want to use a child theme. How can I do that?

+29 more

30 Articles Eventim - Event and Conference WordPress Theme

How to leave a review?

How to add new icon?

How to make a page load with accordion items closed by default

+27 more

26 Articles Cargo - Transport and Logistics WordPress Theme

Missing Google API key - Google Map

How to ask for a refund?

SVG Image format

+23 more

23 Articles ReConstruction - Construction and Building Business WordPress Theme

Embed code I have placed using text element is being cut off. It does not have the proper height. How can I resolve this?

How to change the header and edit other Single pages of Portfolio items settings?

How to make a page load with accordion items closed by default

+20 more

5 Articles OpenGraphiq WordPress Plugin

How to leave a review?

How to ask for a refund?

How to import premade templates

+2 more

10 Articles Bold Timeline - WordPress Timeline Plugin

How to add custom Icon Font to Bold Timeline

How to update a plugin?

How to install Bold Timeline plugin?

+7 more

26 Articles Cost Calculator - WordPress Plugin

How to prevent selection of weekends in date picker?

How to add additional fields to contact form part of Cost Calculator?

How to edit clients email?

+23 more