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  Public Ticket #2954809
Installing Demo Content
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  • Tomás started the conversation

    Hello,

    I uploaded and activated the theme correctly and installed and activated all required plugins. I also modified php.ini to accept 64M uploads and added to wp-config.php define( 'WP_MEMORY_LIMIT', '256M' );

    However when installing the Demo Content using BT Import I get this error:

    Unexpected token < in JSON at position 0

    My localhost mysql database is under no load from other services. This template was installed on a fresh wordpress installation.

    Current system:
    PHP 7.4.3
    Wordpress 5.8.3
    Ubuntu 20.04.3 LTS (Focal Fossa)
    mysql  Ver 8.0.27-0ubuntu0.20.04.1 for Linux on x86_64 ((Ubuntu))


    Attached files:  Screenshot from 2022-01-11 01-33-10.png

  •  1,759
    Support Agent 1 replied

    Hi Tomas,

    Thank you for purchasing our theme.

    The best option is to explore the error log on your server and identify the exact cause.

    Please let us know the outcome.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Tomás replied

    I am not entirelly sure, but maybe the database got overloaded trying to install the demo content.
    I tried three more times and it worked.

  •  1,759
    Support Agent 1 replied

    Hi,

    Does it mean that you have imported the demo successfully?


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  •  1,759
    Support Agent 1 replied

    Hi,

    We are glad you have solved the problem. 

    Let us know if you need assistance with anything else.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!