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  Public Ticket #2751286
Demo install stuck at 0%
Closed

Comments

  • Matt started the conversation

    I am trying to load the demo content.  The importer just says "installing...0%".  I have tried both Safari and Chrome.  I followed the documentation for getting started.  Thanks

  •  1,647
    Support Agent 1 replied

    Hi Matt,

    Thanks for reaching out to ussmile.png

    The best option is to explore error log on your server and identify the exact cause (probably memory or script timeout).

    Either way, this needs to be fixed on a server level. Please refer to following info on how to increase memory and script timeout time:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Script timeout:

    If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).

    Please let us know of the outcome.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Matt replied

    Sorry it took so long to get back to you but I did want to follow up and tell you what fixed it.  I am using Blue Host also.  The memory was already set to 256 mb but the execution time was set to 30 seconds.  Once I changed the execution timeout it worked.  Thanks again for you detailed response!!

  •  1,647
    Support Agent 1 replied

    Hi Matt,

    We are glad that the issue is resolved now!smile.png

    Let us know if you need help with anything else.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!