I am trying to load the demo content. The importer just says "installing...0%". I have tried both Safari and Chrome. I followed the documentation for getting started. Thanks
Thanks for reaching out to us
The best option is to explore error log on your server and identify the exact cause (probably memory or script timeout).
Either way, this needs to be fixed on a server level. Please refer to following info on how to increase memory and script timeout time:
1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB)
2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M
3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');
If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).
Please let us know of the outcome.
Regards, BoldThemes team
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A huge thank you from BoldThemes in advance!
Sorry it took so long to get back to you but I did want to follow up and tell you what fixed it. I am using Blue Host also. The memory was already set to 256 mb but the execution time was set to 30 seconds. Once I changed the execution timeout it worked. Thanks again for you detailed response!!
We are glad that the issue is resolved now!
Let us know if you need help with anything else.