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  Public Ticket #2699864
Demo Content is not importing
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  • Roshan Chandy started the conversation

    Hi,

    I am trying to import the demo content  : wavy.WordPress.2020-02-18  .

    It is displaying error after 14%

    Attached files:  060af9cf-bb2a-42e5-879c-e889b53a9aca.jpg

  •  1,393
    Support Agent 1 replied

    Hi Roshan,

    Thank you for purchasing our themesmile.png

    First of all, please make sure to deactivate all third party plugin s during demo import, and keep only required plugins active.

    It is possible that demo is still being imported, it just takes longer time due to the server settings. When you try to import demo, open Media Library in another tab, and see if images are being uploaded. If so, demo will import, it might just take some time.

    Each time the error appears, stop the import, go to Media Library, remove empty thumbnails, and then try importing demo again.

    Repeat the process till demo is fully imported.

    Let us know if you need additional help.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Roshan Chandy replied

    Hi, 

    I had deactivated the other plugins and Run the demo import again. It's the same result error at 14.7%. same issue need some help.

  •  1,393
    Support Agent 1 replied

    Hi Roshan,

    Please refer to following info on how to increase memory and script timeout time:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Script timeout:

    If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).

    Please let us know of the outcome.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Roshan Chandy replied

    Hi , 

     I had tried all the points changing php.ini, wp-config.php, script timeout.

    But it is showing same error.

    You can refer to the below ticket, the Same issue faced by another person, posted 5days ago.

    https://boldthemes.ticksy.com//ticket/2695824/

  •  1,393
    Support Agent 1 replied

    Hi Roshan,

    The user you are referring to has managed to import the demo contentsmile.png

    The import is incremental process and eventually it will finish.

    What you can try, as the last option, is to import demo through a regular WP importer (not with BT Import), although we are not sure if that will work.

    You should be able to extract demo xml file from demo_data folder in the theme (\wp-content\themes\tabula\demo_data).

    Extract the xml file, and upload it using regular WP importer (Tools >Import >WordPress). Click ‘Upload file and import’. On the following screen make sure that ‘Download and import file attachments’ is checked. Click ‘Submit’ button and wait until import is finished.

    Let us know of the outcome!



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Roshan Chandy replied

    Hi,

    I had also tried using WordPress import.

    It displays the following every time.

    I had bold the text which is failing to import.

    Import WordPress

    Failed to import product_cat Accessories
    Failed to import product_cat Coffee Mugs
    Failed to import product_visibility exclude-from-catalog
    Failed to import product_visibility exclude-from-search
    Failed to import product_type external
    Failed to import product_visibility featured
    Failed to import product_type grouped
    Failed to import product_cat Notebooks
    Failed to import product_visibility outofstock
    Failed to import product_cat Paintings
    Failed to import product_visibility rated-1
    Failed to import product_visibility rated-2
    Failed to import product_visibility rated-3
    Failed to import product_visibility rated-4
    Failed to import product_visibility rated-5
    Failed to import product_cat Shirts
    Failed to import product_type simple
    Failed to import product_cat Uncategorized
    Failed to import product_type variable
    Failed to import action-group wc_update_product_lookup_tables
    Failed to import action-group woocommerce-db-updates

    Media “inner_event_dance_03” already exists.
    Media “footer_background_dance” already exists.
    Media “Circle” already exists.
    Media “testimonials_10” already exists.
    Media “Wave_Grey_top_left_shape_02” already exists.
    Media “inner_event_dance_02” already exists.
    Media “inner_schedule_01” already exists.
    Media “background_dance_prices” already exists.
    Media “inner_hero_08” already exists.
    Media “inner_hero_09” already exists.
    Media “grey_bottom_wave_01” already exists.
    Media “inner_schedule_02” already exists.
    Media “our_classes_image_02” already exists.
    Media “our_classes_image_03” already exists.
    Media “our_classes_image_04” already exists.
    Media “our_classes_image_05” already exists.
    Media “our_classes_image_06” already exists.
    Media “our_classes_image_07” already exists.
    Media “inner_event_dance_01” already exists.
    Media “featured_image” already exists.
    Media “logo_dance” already exists.
    Media “organic_background_9” already exists.
    Media “our_classes_image_01” already exists.
    Media “footer_background_01” already exists.
    Media “Violet-picks” already exists.
    Media “testimonials_07” already exists.
    Media “testimonials_08” already exists.
    Media “testimonials_09” already exists.
    Media “woocommerce-placeholder” already exists.
    Media “organic_background_7” already exists.
    Media “dance_text” already exists.
    Media “organic_background_5” already exists.
    Media “organic_background_6” already exists.
    Media “organic_background_3” already exists.
    Media “organic_background_2” already exists.
    Media “organic_background_1” already exists.
    Media “organic_background_4” already exists.
    Media “organic_background_8” already exists.
    Media “hero_home_dance” already exists.
    Media “our_classes_image_08” already exists.
    Media “bonjour” already exists.
    Media “speech_bubble_outline_03” already exists.
    Media “pink_note_02” already exists.
    Media “floating_note_04” already exists.
    Media “icon_07” already exists.
    Media “icon_08” already exists.
    Media “hero_contact_transparent” already exists.
    Media “accent_organic_background” already exists.
    Media “pink_note_01” already exists.
    Media “woocommerce-placeholder” already exists.
    Media “green_note_01” already exists.
    Media “floating_triangle_01” already exists.
    Media “green_note_02” already exists.
    Media “oboa_note_01” already exists.
    Media “oboa_note_02” already exists.
    Media “background_06” already exists.
    Media “guten_tag” already exists.
    Media “ciao” already exists.
    Media “hello” already exists.
    Media “cropped-favicon-1.png” already exists.
    Media “floating_note_03” already exists.
    Media “floating_notes_02” already exists.
    Media “about_inner_03” already exists.
    Media “speech_bubble_outline_purple” already exists.
    Media “accent_bottom_wave_01” already exists.
    Media “header_history” already exists.
    Media “Language_History-02” already exists.
    Media “Language_History-03” already exists.
    Media “featured_image_blog” already exists.
    Media “inner_hero_10” already exists.
    Media “speech_bubble_outline_04” already exists.
    Media “hero_girl_coming_soon” already exists.
    Media “floating_notes_01” already exists.
    Media “Violet_top_left_wave_01” already exists.
    Media “wavy_girl” already exists.
    Media “post_11” already exists.
    Media “post_12” already exists.
    Media “product_11” already exists.
    Media “product_12” already exists.
    Media “crest_music” already exists.
    Media “crest_bird” already exists.
    Media “background_07” already exists.
    Media “Language_History-01” already exists.
    Media “schedules_image_04” already exists.
    Media “pin_pink” already exists.
    Media “purple_bottom_wave_01” already exists.
    Media “yellow_top_wave_01” already exists.
    Media “testimonials_03” already exists.
    Media “testimonials_02” already exists.
    Media “testimonials_04” already exists.
    Media “inner_girl” already exists.
    Media “footer_background” already exists.
    Media “inner_image_05” already exists.
    Media “white_top_wave_01” already exists.
    Media “inner_image_04” already exists.
    Media “inner_image_06” already exists.
    Media “inner_image_03” already exists.
    Media “inner_image_02” already exists.
    Media “inner_image_01” already exists.
    Media “gallery_04” already exists.
    Media “gallery_03” already exists.
    Media “gallery_02” already exists.
    Media “purple_top_wave_01” already exists.
    Media “white_bottom_wave_01” already exists.
    Media “gallery_05” already exists.
    Media “speech_bubble_outline_03” already exists.
    Media “letter_a” already exists.
    Media “services_hero” already exists.
    Media “conatct_inner” already exists.
    Media “teacher_4” already exists.
    Media “teacher_3” already exists.
    Media “teacher_2” already exists.
    Media “teacher_1” already exists.
    Media “about_inner_02” already exists.
    Media “white_top_wave_02” already exists.
    Media “about_inner_01” already exists.
    Media “cropped-favicon.png” already exists.
    Media “favicon” already exists.
    Media “hero_books” already exists.
    Media “accent_bottom_wave_01” already exists.
    Media “speech_bubble_outline_02” already exists.
    Media “speech_bubble_outline_01” already exists.
    Media “white_bottom_wave_02” already exists.
    Media “gallery_01” already exists.
    Media “background_01” already exists.
    Media “letter_c” already exists.
    Media “product_08” already exists.


  • Roshan Chandy replied

    Hi, 

    I had updated the theme, but still facing the same issue. Can you import from your end. I am sharing WordPress credentials.

    Url: https://music.redcedaracademy.com

    Admin URL:  https://music.redcedaracademy.com/wp-admin

    Username: Music

    Password: Redcedarmusic123!@#


    With BT importer, At 0% It is displaying an error.


    The below errors are when using WordPress importer: 

    Failed to import product_cat Accessories
    Failed to import product_cat Coffee Mugs
    Failed to import product_visibility exclude-from-catalog
    Failed to import product_visibility exclude-from-search
    Failed to import product_type external
    Failed to import product_visibility featured
    Failed to import product_type grouped
    Failed to import product_cat Notebooks
    Failed to import product_visibility outofstock
    Failed to import product_cat Paintings
    Failed to import product_visibility rated-1
    Failed to import product_visibility rated-2
    Failed to import product_visibility rated-3
    Failed to import product_visibility rated-4
    Failed to import product_visibility rated-5
    Failed to import product_cat Shirts
    Failed to import product_type simple
    Failed to import product_cat Uncategorized
    Failed to import product_type variable
    Failed to import action-group wc_update_product_lookup_tables
    Failed to import action-group woocommerce-db-updates
    Media “inner_event_dance_03” already exists.
    Media “footer_background_dance” already exists.
    Media “Circle” already exists.
    Media “testimonials_10” already exists.
    Media “Wave_Grey_top_left_shape_02” already exists.
    Media “inner_event_dance_02” already exists.
    Media “inner_schedule_01” already exists.
    Media “background_dance_prices” already exists.
    Media “inner_hero_08” already exists.
    Media “inner_hero_09” already exists.
    Media “grey_bottom_wave_01” already exists.
    Media “inner_schedule_02” already exists.
    Media “our_classes_image_02” already exists.
    Media “our_classes_image_03” already exists.
    Media “our_classes_image_04” already exists.
    Media “our_classes_image_05” already exists.
    Media “our_classes_image_06” already exists.
    Media “our_classes_image_07” already exists.
    Media “inner_event_dance_01” already exists.
    Media “featured_image” already exists.
    Media “logo_dance” already exists.
    Media “organic_background_9” already exists.
    Media “our_classes_image_01” already exists.
    Media “footer_background_01” already exists.
    Media “Violet-picks” already exists.
    Media “testimonials_07” already exists.
    Media “testimonials_08” already exists.
    Media “testimonials_09” already exists.
    Media “woocommerce-placeholder” already exists.
    Media “organic_background_7” already exists.
    Media “dance_text” already exists.
    Media “organic_background_5” already exists.
    Media “organic_background_6” already exists.
    Media “organic_background_3” already exists.
    Media “organic_background_2” already exists.
    Media “organic_background_1” already exists.
    Media “organic_background_4” already exists.
    Media “organic_background_8” already exists.
    Media “hero_home_dance” already exists.



  •  1,393
    Support Agent 1 replied

    Hi Roshan,

    Unfortunately, we haven't managed to import the demo as it stops and blinks at the same percentage each time:

    2560414254.png

    The best option is to explore error log on your server and identify the exact cause (probably memory or script timeout).

    Please contact your hosting provider and see if they are blocking some settings which are causing the demo not to import.

    Please let us know of the outcome.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • SUNIL PATEL replied

    Same here it exactly stops at 14.7%

  •  1,393
    Support Agent 1 replied

    Hi Sunil,

    We have replied in your ticket.

    In the meantime, we will contact our developers regarding this so that they can take a closer look and see if anything can be done from our side.

    Thanks!


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  •  1,393
    Support Agent 1 replied

    Hi Roshan,

    It looks like you've managed to import the demo.

    Could you please confirm?

    Also, there are duplicated menu items since you've tried demo import several times. You can delete excess menu items in Appearance> Menus panel.

    Let us know if you need assistance with anything else.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!