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  Public Ticket #2564216
Software demo is not showing
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  • Muhammad Zahid started the conversation

    Hi BTeam,

    Last day i have purchased theme. And installed on hosting. I want to setup Software demo theme but it does not working for me. I have import backup several times but all in vain. Please provide me quick assistance how i can proceed this. Thanks

    Best Regards,
    Muhammad Zahid

  •  1,263
    Support Agent 1 replied

    Hi Muhammad,

    Thank you for purchasing our theme!smile.png

    Could you please tell us if there are any errors during demo import? Could you send us some screenshot?

    Also, please refer to following info on how to increase memory and script timeout time so that the demo can be properly imported:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Script timeout:

    If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).

    Let us know if you need additional assistance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Muhammad Zahid replied

    I have import theme assets successively. After click on  demo from BTDemo than it's not working like it should be. I want to import Software team demo.




  • Muhammad Zahid replied

    Issue has been fixed. Thanks you can close this token right now

  •  1,263
    Support Agent 1 replied

    Hi Muhammad,

    We are glad you have managed to import the demosmile.png

    Let us know if you need assistance with anything else.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Muhammad Zahid replied

    Hi,

    This is my website URL https://techno-firm.com/ I am using Bold theme on this site. I have change logo from appearance - theme customize - General setting --> Logo change. But this on some page logo showing up on main landing page and some other Just Domain title Techno Firm is showing. It's strange! Please help that how can i fix this issue.

  •  1,269
    Support Agent replied

    Hi,

     If, after setting your logo, it's still not visible on some pages, please navigate to those pages, scroll to the bottom of the page editor and in Override Global settings remove Logo and Alternative logo.2916652804.png

    Let us know if that helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!