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  Public Ticket #2517438
Demo Import Problems
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Comments

  • Nicolas started the conversation

    Hello, I ´ve imported the Demo content, but have some errors in Homepage, and the images are all in blank (they all have a weight of 88Bytes)



  •  1,831
    Support Agent 1 replied

    Hi Nicolas,

    Thank you for purchasing our themesmile.png

    Unfortunately, this can happen on some hosting environments - the images are downloaded in the process of import from our server and they are inserted in the WordPress database as posts (making all necessary thumbnails in the process). Depending on the server environment, somewhere curl library is not available (making the image download process impossible) somewhere cpu and memory restrictions do not allow the image insert to succeed and somewhere file permissions are such that curl library can not save image locally.

    Should you want we can send you the xml file containing the images (although they are not licensed for third party usage) so you can try and import them via Tools>Import> Wordpress.

    Let us know if you need additional assistance.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Nicolas replied

    Yes please, senda me the xml


    Regards

  •  1,831
    Support Agent 1 replied

    Hi Nicolas,

    Please find the images export file attached below. Please extract the zip file and upload xml file to Tools> Import.

    If you haven't already installed Wordpress, then in Tools>Import> Wordpress click to install it and then click run and import file.

    6092562776.png

    Also, before  you import the images , please delete the empty thumbnails from the Media library and then import the images we have sent you.

    Let us know if that helped.


    Attached files:  maindemo.WordPress.2020-08-26.zip


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Nicolas replied

    Followed your steps, error in every image:
    https://tinyurl.com/y5j2e3fm


  •  1,831
    Support Agent 1 replied

    Hi Nicolas,

    Unfortunately, we can not see the image you've attached:

    2925472431.png



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  •  1,831
    Support Agent 1 replied

    Hi Nicolas,

    The errors indicate that your WordPress instance refused to import the images.

    Since there can be a number of reasons, we recommend taking a look at php error log file (please consult your hosting on how to do that) - there should be a trace of Fatal Errors associated with failed image imports in the php error file.

    If this is a show stopper, the only thing we can offer is a refund - if you opt for that option please submit your refund request here: https://themeforest.net/refund_requests/new and we will approve it



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!