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  Public Ticket #2395692
Download Demo backup file
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  • Nicholas Muir started the conversation

    Hi,

    I purchased ooh la la theme yesterday and installed the demo content successfully according to the message that popped up.

    All of the pages however are missing the images (not even low resolution), animations, basically every single thing that made me want to buy the theme.

    Can you explain if it is meant to be like this. If it is can you please provide a refund, if not can you please tell me why it hasn't imported properly.

    Thanks 

  •  1,695
    Support Agent 1 replied

    Hi Nicholas,

    Thank you for purchasing our themesmile.png

    Unfortunately, this can happen on some hosting environments - the images are downloaded in the process of import from our server and they are inserted in the WordPress database as posts (making all necessary thumbnails in the process). Depending on the server environment, somewhere curl library is not available (making the image download process impossible) somewhere cpu and memory restrictions do not allow the image insert to succeed and somewhere file permissions are such that curl library can not save image locally.

    Should you want we can send you the xml file containing the images so you can try and import them via Tools>Import> Wordpress.

    Please note that images are not licensed for third party use – they come in demo content just as an example, so if you intend to use them on your production you should license them separately on Shutterstock.

    Let us know if you need additional assistance.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Nicholas Muir replied

    Send me something at least the xml or the zio files with a guide on how to install in manually

  • Nicholas Muir replied

    zip file

  •  1,695
    Support Agent 1 replied

    Hi Nicholas,

    Please find the images export file attached below. Please extract the zip file and upload xml file to Tools> Import.

    If you haven't already installed Wordpress, then in Tools>Import> Wordpress click to install it and then click run and import file.

    6092562776.png

    Also, before  you import the images , please delete the empty thumbnails from the Media library and then import the images we have sent you.

    Let us know if that helped.


    Attached files:  maindemo.WordPress.2020-05-09.zip


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • kaveh replied

    hi, thanks.

  •  1,695
    Support Agent 1 replied

    Hi Kaveh,

    You're welcome!

    Let us know if you need help with anything else.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Rodrigo replied

    Hi, 

    I need to buy this template (Ohlala). Try buying from Themeforest, but it is not available. Where can I buy it?

    Regards,

    RB.

  •  1,701
    Support Agent replied

    Hi Rodrigo,

    The theme is available on ThemeForest - https://themeforest.net/item/ohlala-ice-cream-juice-bar-wordpress-theme/20975151.

    If you are having any issues with your account and are not able to make a purchase, the best option might be to contact Envato - https://help.market.envato.com/hc/en-us/articles/203269700-How-do-I-purchase-an-item-.

    Let us know of the outcome.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Rodrigo replied

    Hi,

    Thanks!

    Regards,

    RB.

  •  1,701
    Support Agent replied

    Hi Rodrigo,

    You're welcome. We're glad we could help.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!