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  Public Ticket #2290928
Logo problems
Closed

Comments

  • Derik started the conversation

    Good morning, I have a problem on my site where the top left main site logo sometimes is present on the home page, but then not present on the secondary pages (or vice versa). Not sure why the logo is sometimes missing and simply replaced with regular letters.

  •  1,798
    Support Agent replied

    Hi Derik,

    Please note that text logo will disappear once you add desired logo image and alternative logo image, as text logo is used just in cases when logo image isn't added.

    The logo (and alternate logo) should be set in Appearance > Customize > General Settings panel.

     If, after setting your logo, it's still not visible on some pages, please navigate to those pages, scroll to the bottom of the page editor and in Override Global settings remove Logo and Alternative logo.2916652804.png

    Let us know if that helped.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Derik replied

    Thank you very much. I did as told but the logo still doesn't show-up on some devices or browsers. I have have checked using different computers/phones and sometimes it the logo, sometimes it's the text. Very weird. Could it be a problem with the logo itself? Seems to work in Firefox and IE, but not in Chrome (desktop and iOS versions). It also works in iOS safari.

    Could this be a Chrome issue

  •  1,798
    Support Agent replied

    Hi Derik,

    We have inspected your website on different browsers and devices and Logo displays properly on all of them:

    9575464529.png
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    9122393623.png
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    5329055992.png

    Please make sure you cleared the browser cache. 

    Let us know if you need additional assistance.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!