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  Public Ticket #1822003
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  • daria started the conversation

    Hi, 

    I would like to make the top header picture from home page to look exactly like on the other pages such as contact or about us, I mean the same hight and without the black space at the bottom. I want the menu and everything to look exacly the same.On home page and other pages.

    Also how can I set up tekst on home page in the centre with full lenght. At the moment its squeezed on the left side of the page ( please see pictures attached )

    Regards,

    Daria

  •  1,695
    Support Agent 1 replied

    Hi Daria,

    Thank you for purchasing our theme!

    Please note that the homepage on your website has different elements compared to the inner pages. On your homepage there is slider element and it's height will depend on the content added to it and the size of the image added to the slider.

    Therefore homepage slider area is larger than header of inner pages.

    Should you want to create the same layout on all pages we suggest that you use the same elements. Or try adjusting (removing) Separator elements in the slider in order to decrease the size of that section.

    Also, regarding the text, we have inspected your website and the text seems to be displaying properly.

    Could you please tell us if you have managed to resolve the issue maybe?

    Thanks in advance!


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • daria replied

    Hi,

    Unfortunatelly im not happy with the answer at all. I'm creating this website for my customer and I purchased many templates from Themeforest. The main reason why was always purchasing themes from themeforest for many years was because the customer support was amazing.

    Your answer is the most unhelpful answer I have ever received.

    I already spent over hour to try have the main page header set up exactly the same way as on other pages and because I was not able to I ASKED YOU FOR HELP. Can you provide me with the code I can use to make the header exacly the same dimensions  as the other pages  this is my customer request. Or eventually I can give you login and pasword, so you can update the code for me. If you dont want to its also fine, you can give me money back and I will purchase different theme from someone who is more helpful.

    About the second issue please look at the picture I have sent you now and previously. THE TEXT IS NOT IN THE MIDDLE, its on the LEFT  side. Can you please provide me with the code so I can change it.

    Thank you

  •  1,695
    Support Agent 1 replied

    Hi Daria,

    We apologize for the misunderstanding as we misinterpreted the issue with text alignment.

    In order to centrally align the text from the screenshots, please navigate to those sections and remove the empty columns so that only one column (with the headline) remains in that row. Then, please set the alignment in that column to center(screenshot).

    Regarding the slider, like we have previously noted, slider element displays differently than regular background image which is set on inner pages.

    If you want to keep the slider on homepage, you can try and adjust the Separator elements top and bottom spacing so that the height gets reduced(screenshot).

    Should you opt for a refund, please submit a request for a refund and we will approve it: http://themeforest.net/refund_requests/new.

    Thanks in advance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • daria replied

    Hi,

    Thank you very much. Im very confused with all your answers and I'm not really sure if you are actually and author of this template.

    Lets take an example from main page: Clear Entry Visa and Immigration Advice which os on the left and which I need in the midle. THERE IS NO EMPTY COLUMN THERE. ( please see the picture attached )

    Also changing the dimensions for the main header photo should be 5 min job for someone who is and author of the code for this template.

    Therefore after discussing the issues with my customer I have no choice only ask you for refund.

    Kind regards,

    Daria

  •  1,695
    Support Agent 1 replied

    Hi Daria,

    We are sorry our theme didn't work out for you.

    Please submit a request for a refund and we will approve it: http://themeforest.net/refund_requests/new.

    Thanks in advance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!