Okay
  Public Ticket #1726198
Problem of resolution
Closed

Comments

  • GUILLAUME LEY started the conversation

    Good evening,

    As described in the title, I have indeed a display problem on my images. 

    The images I put as background are pixelated. I tried to put the images included in the theme but also images that I downloaded. And no matter the size, weight or resolution they are pixelated as soon as I put them on the site. I would like you to offer me a solution because on the demo of your theme there is no problem of display but on my site, the problem is obvious.

    Link of the site : Mala Agency

    Thank you.

  •  1,695
    Support Agent 1 replied

    Hi Guillaume,

    Thank you for purchasing our theme.

    We have inspected your website and it seems that the background image from the homepage is low resolution image:


    It doesn't seem like it is general problem with images on your website, as for example - the image on the Le mariage page is displaying properly, as well as other images.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • GUILLAUME LEY replied

    Ok thanks for your answer,

    I look about the pictures and in fact, i used the pictures included in the theme but they have been imported in a low quality, so it's the solution. I'm sorry the solution was easy to find and i open a ticket, thank you very much. 

    Good night!

  •  1,695
    Support Agent 1 replied

    Hi,

    Please note that the demo imports come with low quality images for two reasons – one is the speed of import and the second is that images are not licensed for third party use, just for demo presentation purposes.

    We are glad we could help

    Let us know if you need additional assistance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!