Public Ticket #1395260
loading page


  • Samuel started the conversation

    I do not understand why if our website is fast according to different studies, very good score https://gtmetrix.com/ www.igeldoclinic.com.

    Because our web page whenever we open a page the loading tab appears and it takes 4 seconds. That is to say that we have a very slow website. and it's because of the loading page. Can be removed.

    And we have supercaher and all the plugins, this fucking image always comes out that lasts 4 seconds.

    On the other hand, in the mobile version, the icon above the right for more information is weird.

    Attached files:  Mierda de carga.png

  •  646
    Support Agent replied

    Hi Samuel,

    Should you want to disable preloader, please go to Appearance >Customize >General Settings, and check 'Disable Preloader' field.

    Regarding the icon, if you are referring to info toggler, it is displaying this way due to previously added code to hide the + sign. Please try adding the code below to Custom CSS field, and let us know if that resolves the issue:

    .infoToggler:before {
        content: '' !important;

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!