Public Ticket #1304364
BT demo data Internal Server Error


  • Albert Guerra started the conversation

    error Internal Server Error is the error I receive when trying to install the demo data, I've tried the wp-config.php edit to no avail, am using cpanel and don't see the php.ini file.  Any suggestions?

    thanks for your time,


  •  717
    Support Agent replied

    Hi Albert,

    The best option is to explore error log on your server and identify the exact cause (probably memory or script timeout).

    Either way, this needs to be fixed on a server level. Please refer to following info on how to increase memory and script timeout time:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Script timeout:

    If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).

    If PHP.ini file is not on your server, please contact your hosting provider for further assistance.

    Please let us know of the outcome.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!