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  Public Ticket #2939388
Not able to upload demo
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  • Rebecca Idrees started the conversation

    Hello I have purchased your Industrial theme from themeforest. This is the purchase code ea3e3283-0088-45da-9fd0-778e7660d247 - 15 Dec 2021. I have purchased a shared hosting from hostgator and have installed wordpress. I have uploaded the installable wordpress file of the theme and now i am trying to import BlueOffice demo but I am not able to do so. The importing percentage is not going above 0.9%, i have attached the screenshot aswell. Kinldy help because i have to build the website in another 3 days. 

    Attached files:  stuck.png

  •  1,833
    Support Agent 1 replied

    Hi Rebecca,

    In order to successfully run Novalab on your website, your server environment will have to meet certain PHP and WordPress minimal version requirements.

    PHP 7.4.X or higher

    Theme requires php 7.4.X or higher installed on your server.

    In order to check your php version we recommend one of two methods:

    If neither of these options work for you, please consult your hosting provider regarding the php version you are running on your server.

    MEMORY LIMIT 256M or higher

    You can have a closer look at how to increase the PHP memory by referring to the following article: Fix WordPress memory exhausted error increase php memory.

    MAX UPLOAD SIZE 64M or higher

    You can have a closer look at how to increase the PHP memory by referring to the following article: Fix WordPress memory exhausted error increase php memory.

    Optional settings for PHP.INI file:

    post.max_vars = 5000
    request.max_vars = 5000
    max_execution_time = 300

    Let us know the outcome.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!