Public Ticket #2924200
Installation error


  • VIvek started the conversation

    Dear Author,

    We have purchased your theme around one week back, after installing WordPress, now when we are trying to upload and install the theme it starts buffer for 5 to 10 seconds and gives an error of (The uploaded file exceeds the upload_max_filesize directive in php.ini.)

    we have tried several times but its showing the same error.

    please give us a solution for the same.

    Thanks, Vivek.

    Attached files:  amwerk error printscreen.JPG

  •  1,705
    Support Agent replied


    Thank you for purchasing our theme and thank you for contacting us. 

    This needs to be fixed on a server level. Please refer to following info on how to increase memory and script timeout time:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Script timeout:

    If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).

    Please let us know of the outcome.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!