Okay
  Public Ticket #1466158
Cost Calculator
Closed

Comments

  • Curt started the conversation

    The quote form works perfectly, however, when you reply to the email it replies back to Wordpress@domain email address instead of the enquirers email address.

    Is there an option to enable a reply-to: ? 

    Thanks,

    Curt

  •  651
    Support Agent replied

    Hi Curt,

    Thanks for reaching out to us.

    Please have a look at the following article on how to resolve the issue - How to change the e-mail address from Wordpress?

    Let us know if this helped.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Curt replied

    Hey,

    Thanks for getting back to me. 

    The 'from' email works fine. 

    The problem that I am having still is that when the enquirer sends an email through, it comes through to the email account normally, but it automatically selects my email address to reply back to and not the enquirers when I go to reply. So I have to change the 'to' email address to the email address that the enquirer had entered. 

    Hope that explains it a little better.

  •  651
    Support Agent replied

    Hi Curt,

    Thanks for the info, but the issue doesn't seem to be related directly to the theme or the plugin, but rather your email account.

    If you have set your email in Cost Calculator settings, or if you are using Contact form 7 with Cost Calculator, and you have set both emails correctly, and fixed the issue with receiving or sending emails as a WordPress, then the issue is related to your email account settings.

    Let us know if you need additional help.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Curt replied

    Thanks for the reply. 

    Is there a guide on how to use cost calculator with Contact Form 7 as i appear to only be setting the email on the Cost Calc settings at the moment. 

    All the other contact forms (from Contact Form 7) are working fine and reply to the correct email address, its just Cost Calculator that automatically inputs to incorrect email address upon replying. I must be missing something?

    Thanks,

    Curt

  •  651
    Support Agent replied

    Hi Curt,

    You can find instructions on how to set up Contact form for Cost Calculator in our online documentation.

    Regarding the address for replying, could you tell us which address does it add instead of yours?

    Thanks in advance.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!