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  Public Ticket #1392655
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  • mayra started the conversation
    Good afternoon,
    The wordpress desktop appears blank and we can not take any action. We have not made any updates or any action since the last time we entered normally

  •  378
    Support Agent replied

    Hi Mayra,

    Thanks for reaching out to us!

    What you need to do is access your site trough FTP. There could be several reasons for this issue, that you need to inspect.

    First, make sure that you have enough memory. Please refer to following info on how to increase memory:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Also, inspect if there might be some corrupt files, or third party plugins that might be causing this issue. You can find more info in the following article - How to Fix the WordPress White Screen of Death.

    Let us know if this helped.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!