Okay

On work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. Note that we are located in GMT+1.

What to expect from Bold Themes’ support? And how to use it most effectively?

What can you expect from our support?

Our support team traditionally receives highest ratings for speed, accuracy and effectiveness so you can generally expect to solve your issue if it’s within our domain and power.


How long can you use our support?

As stated within Envato’s Item Support Policy a supported item includes item support for 6 months from the purchase date with the possibility of purchasing an extended support up to a max of 12 months from the purchase date.


What’s included in the support?

  • Answering questions on how to use the item
  • Answering questions on features and functionalities of the item
  • Help with the third party plugins bundled with the item (how they work or other technical questions)
  • Report and discuss bug fixes and minor item defects
  • Item updates and ongoing compatibility with bundled third party plugins.


What’s not included?

  • Item customization (modification or extension of original item’s features, style or functionality)
  • Installation of the item
  • Hosting, server environment or software
  • Support for third party plugins that were not included with the purchased item.


What to do before submitting a ticket?

  • Make sure you’ve read the Online Documentation that comes with the purchased WordPress theme/plugin. We’ve put in a lot of effort in having an elaborate documentation taking into consideration the most common issues people have, ranging from the installation of the theme to its proper usage.
  • Check out all video tutorials we’ve provided on Bold Themes’ YouTube channel. Watching a video is often times the most effective way to learn.
  • Take a look at FAQ and Articles to find a solution. Many times there’s a similar issue that has already been explained in detail.
  • Make sure to have the latest version of the theme/plugin installed as we are committed to solving bug fixes and constantly improving our themes and plugins.

Wish to send a ticket?

In order receive your answer quickly and accurately follow these simple tips:

  • Make sure your item support hasn’t expired.
  • Include your purchase code.
  • Provide your website info (URL, WordPress credentials and FTP).
  • If possible, include some screenshots.
  • Open a new ticket for each problem.
  • Write in English.


Going public or not?

If your ticket doesn’t contain any sensitive information open a public ticket. That could help other users like you.


Anything else?

Your ratings, comments and suggestions are valuable to Bold Themes’ future work. We would appreciate if you could take a few minutes of your time to leave a rating for the item you’ve purchased on ThemeForest or CodeCanyon.


Please contact us at [email protected] should you require any assistance while submitting your ticket.

  Article Categories

33 Articles Addison - Interior Design and Decoration WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

"404 Page not found" error on inner pages

+30 more

28 Articles Aiko - AI consultancy WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+25 more

7 Articles AIKO: Instant Plugins AI Developer

How to install AIKO plugin?

Generate API Key / Select AI Model

How to update plugin?

+4 more

32 Articles Ajani - Business & Consulting WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Theme update - Ad Astra to Ajani

+29 more

32 Articles Amwerk - Industry WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+29 more

32 Articles Applauz - WordPress Theme for Startup, App and Digital Business

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

"404 Page not found" error on inner pages

+29 more

31 Articles Avala - Wedding WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+28 more

34 Articles Avantage - Consulting WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+31 more

31 Articles Bambino - WordPress Theme for Child Care

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+28 more

30 Articles Bello - Directory & Listing WordPress Theme

I have purchased your theme. Now what?

"404 Page not found" error on inner pages

Installing Demo Content

+27 more

31 Articles Bernstein - WordPress Theme for Lawyer & Attorney

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+28 more

27 Articles Bold News - Magazine and News WordPress Theme

How to add new Font icons?

How to edit widgets?

How to change the Excerpt text?

+24 more

10 Articles Bold Timeline - WordPress Timeline Plugin

How to ask for a refund?

How to translate plugin?

Importing Demo

+7 more

28 Articles Campo – Sport Club and Team WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+25 more

25 Articles Cargo - Transport and Logistics WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Content

+22 more

27 Articles Celebration - Wedding and Class Reunion WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

SVG Image format

+24 more

31 Articles Celeste - Life and Health Coaching WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+28 more

32 Articles Cliniq - WordPress Theme for Medical Centers

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

"404 Page not found" error on inner pages

+29 more

28 Articles Codi - IT Services WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+25 more

31 Articles Codiqa - Software and App WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+28 more

26 Articles Cost Calculator - WordPress Plugin

Can I redirect users to another page after submitting message?

I can’t upload plugin. It’s saying it is invalid. What went wrong?

How to update a plugin?

+23 more

33 Articles Craft Beer - Brewery or Pub WordPress Theme

I have purchased your theme. Now what?

How to change logo?

Sticky Header scroll

+30 more

30 Articles Craft Portfolio - Architecture and Design Portfolio WordPress Theme

I have purchased your theme. Now what?

How to change logo?

How to change the header and edit other Single pages of Portfolio items settings?

+27 more

32 Articles Denticare - Medical WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+29 more

31 Articles Eatsy - Food Delivery WordPress Theme

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+28 more

29 Articles Estato - Single Property Sale and Rental WordPress Theme

How to add new icon?

How to hide hover image effect?

How to increase the size of the logo?

+26 more

29 Articles Eventim - Event and Conference WordPress Theme

Where is my Purchase Code?

"404 Page not found" error on inner pages

How to update installed theme? Will it change data?

+26 more

27 Articles Fast Food - WordPress Fast Food Theme

How to edit Footer area?

Missing Google API key - Google Map

I want to use a child theme. How can I do that?

+24 more

30 Articles Finance - Accounting, Law and Finance Business WordPress Theme

I want to use a child theme. How can I do that?

"404 Page not found" error on inner pages

How to update installed theme? Will it change data?

+27 more

28 Articles Fitness Club - Health and Fitness Wordpress Theme

How to ask for a refund?

Missing style sheet error when installing the theme

Where is my Purchase Code?

+25 more

27 Articles Food Haus - Restaurant WordPress Theme

How to update installed theme? Will it change data?

How to ask for a refund?

How to translate theme?

+24 more

32 Articles Gardena - WordPress Theme for Landscaping & Gardening

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+29 more

32 Articles Goldenblatt - WordPress Theme for Lawyer & Attorney

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

Installing Demo Data

+29 more

31 Articles Greenergy - WordPress Theme for Environment

I have purchased your theme. Now what?

Missing style sheet error when installing the theme

"404 Page not found" error on inner pages

+28 more

4 Articles Hero Posts - Post Grid Plugin for WordPress

How to install Hero Posts plugin

Where is my Purchase Code?

How to ask for a refund?

+1 more

4 Articles Hero Products - Product Grid Plugin for WooCommerce

How to ask for a refund?

Where is my Purchase Code?

How to install Hero Products plugin

+1 more

29 Articles Hotel California - Hotel and Hostel WordPress Theme

How to add new Font icons?

How to edit Booking Form?

Where is my Purchase Code?

+26 more

28 Articles Industrial - Manufacture, Industry and Factory Wordpress Theme

"404 Page not found" error on inner pages

How to ask for a refund?

How to change the header and edit other Single pages of Portfolio items settings?

+25 more

32 Articles Ippsum - Business Consulting WordPress Theme

How to edit Footer area?

Missing Google API key - Google Map

How to choose Home page version?

+29 more

28 Articles Kids Club - Sport, Classes and Camp WordPress Theme

Missing style sheet error when installing the theme

How to change H tag in page headline?

How to translate theme?

+25 more

32 Articles Konstrakt - WordPress Theme for Construction

How to create mega menu?

I want to use a child theme. How can I do that?

RTL Support

+29 more

33 Articles Kosa - Hair Salon & Hairdresser

How to edit widgets?

I have purchased your theme. Now what?

How to edit Footer area?

+30 more

29 Articles Kylo - Portfolio WordPress Theme

RTL Support

Missing Google API key - Google Map

How to update installed theme? Will it change data?

+26 more

32 Articles Kørsel - Car services WordPress Theme

How to change the settings only on one page?

How to change the header and edit other Single Shop Product page settings?

Missing style sheet error when installing the theme

+29 more

32 Articles Law Firm - Lawyer and Attorney WordPress Theme

How to edit widgets?

How to change logo?

How to ask for a refund?

+29 more

32 Articles Lycka - WordPress Theme for Therapy & Counseling

How to edit widgets?

How to change the header and edit other Single Post settings?

How to translate theme?

+29 more

33 Articles Manufactura - Handmade Products WordPress Theme

RTL Support

How to create mega menu?

How to edit Footer area?

+30 more

33 Articles Medicare - Medical and Health WordPress Theme

Installing Demo Content

How to change the Excerpt text?

Installing Demo Data

+30 more

33 Articles MediGreen - Medical Marijuana WordPress Theme

How to change the header and edit other Single pages of Portfolio items settings?

SVG Image format

How to choose Home page version?

+30 more

32 Articles Music Club - Band or Studio WordPress Theme

I want to use a child theme. How can I do that?

How to create One page?

AI Feature

+29 more

32 Articles Nestin - Real Estate WordPress Theme

How to change the Excerpt text and Header background image?

Frontend Editor

How to add custom Font to your theme

+29 more

31 Articles NewStar - Flexible Magazine WordPress Theme

How to change the header and edit other Single pages of Portfolio items settings?

Cost Calculator purchase code

AI Feature

+28 more

32 Articles Nifty - Business Consulting WordPress Theme

How to change H tag in page headline?

How to translate theme?

How to change the Excerpt text?

+29 more

33 Articles NovaLab - Medical Research WordPress Theme

How to change the header and edit other Single Post settings?

Missing style sheet error when installing the theme

How to edit widgets?

+30 more

32 Articles Ohlala - Ice Cream and Juice Bar WordPress Theme

How to translate theme?

How to ask for a refund?

How to change the Excerpt text and Header background image?

+29 more

6 Articles OpenGraphiq WordPress Plugin

How to ask for a refund?

How to leave a review?

Where is my Purchase Code?

+3 more

28 Articles Organic Food - Nutritionist, Health Coach, Delivery and Farm WordPress Theme

How to change the header and edit other Single Post settings?

How to create One page?

Is there some way I can see all the icons of Organic Food theme?

+25 more

33 Articles Oxigeno – Sport Club and Team WordPress Theme

Installing Demo Data

How to change the settings only on one page?

Cost Calculator purchase code

+30 more

32 Articles Pastry Love – Bakery and Patisserie WordPress Theme

Missing style sheet error when installing the theme

Installing Demo Data

Cost Calculator purchase code

+29 more

32 Articles Pawsitive - Pet Hotel & Shop WordPress Theme

How to change the header and edit other Single pages of Portfolio items settings?

How to change the Excerpt text?

How to ask for a refund?

+29 more

33 Articles Primavera - Beauty Salon & Spa WordPress Theme

Missing style sheet error when installing the theme

How to create One page?

How to change the header and edit other Single Shop Product page settings?

+30 more

33 Articles ProHauz – HVAC Services WordPress Theme

How to change the header and edit other Single Post settings?

Frontend Editor

How to change the Excerpt text and Header background image?

+30 more

23 Articles ReConstruction - Construction and Building Business WordPress Theme

How to hide hover image effect?

How to increase the size of the logo?

How to make a page load with accordion items closed by default

+20 more

29 Articles Renata - WordPress Theme for SPA & Wellness

RTL Support

How to edit widgets?

How to choose Home page version?

+26 more

33 Articles RenoWise - Renovation, Construction & Handyman

How to leave a review?

SVG Image format

"404 Page not found" error on inner pages

+30 more

28 Articles Sano - Medical WordPress Theme

How to edit widgets?

How to create One page?

How to edit Footer area?

+25 more

27 Articles Seiji - WordPress Theme for Lawyers & Business

How to update installed theme? Will it change data?

Missing Google API key - Google Map

How to edit Footer area?

+24 more

31 Articles Shoperific - Flexible Online Shop

How to change the Excerpt text and Header background image?

How to add custom icons?

How to edit 404 page?

+28 more

28 Articles Shopscape - Single Product and WooCommerce Shop WordPress Theme

Missing style sheet error when installing the theme

How to edit 404 page?

How to change the Excerpt text and Header background image?

+25 more

29 Articles Showcase - Multipurpose and Fullscreen Slides WordPress Theme

"404 Page not found" error on inner pages

How to create One page?

I have purchased your theme. Now what?

+26 more

32 Articles SquaDrone – Drone and UAV Business WordPress Theme

I have purchased your theme. Now what?

How to update installed theme? Will it change data?

Installing Demo Data

+29 more

33 Articles Stellarium – Horoscope and Astrology WordPress Theme

AI Feature

Missing Google API key - Google Map

Header title is displaying site name

+30 more

33 Articles Tabula - Art & Language School WordPress Theme

How to edit 404 page?

Where is my Purchase Code?

Frontend Editor

+30 more

30 Articles Travelicious - Tour Operator WordPress Theme

How to change logo?

How to edit Footer area?

How to create mega menu?

+27 more

32 Articles Val – Blog WordPress Theme

How to edit 404 page?

How to choose Home page version?

Frontend Editor

+29 more

29 Articles Velas - Yacht Club & Boat Rental WordPress Theme

How to change the header and edit other Single Shop Product page settings?

How to edit widgets?

Installing Demo Data

+26 more

29 Articles Vivo - Health and Medical WordPress Theme

I want to use a child theme. How can I do that?

I have purchased your theme. Now what?

How to change the Excerpt text and Header background image?

+26 more

32 Articles Vox Populi - Political Party WordPress Theme

I want to use a child theme. How can I do that?

How to change the settings only on one page?

How to change the header and edit other Single pages of Portfolio items settings?

+29 more

32 Articles Wheelco - Transportation WordPress Theme

Missing Google API key - Google Map

Frontend Editor

How to change the Excerpt text and Header background image?

+29 more

32 Articles Zele - Fitness Gym & Sports WordPress Theme

How to edit Footer area?

How to update installed theme? Will it change data?

How to change logo?

+29 more