Okay
  Public Ticket #2896653
Fatal Error
Closed

Comments

  • Darien started the conversation

    So have installed the THEME locally (no URL for ur viewing)

    1. The child theme is not recognized and there is an error message stated

    2. The main theme installs well but when installing plugins (get to the BOLD BUILDER install - from Word Press Repository - it crashes the site completely into FATAL ERRORS... see the attachment)

    3. Delete the folder of BOLD BUILDER and reinstall (try again x 3 same issue)

    please help

    Attached files:  theme errors.jpg

  •  1,695
    Support Agent 1 replied

    Hi,

    Please note that in order to successfully run ProHauz on your website your server environment will have to meet certain PHP and WordPress minimal version requirements.

    PHP 7.4.X or higher

    Theme requires php 7.4.X or higher installed on your server.

    In order to check your php version we recommend one of two methods:

    If neither of these options work for you, please consult your hosting provider regarding the php version you are running on your server.

    MEMORY LIMIT 256M or higher

    You can have a closer look at how to increase the PHP memory by referring to the following article: Fix WordPress memory exhausted error increase php memory.

    MAX UPLOAD SIZE 64M or higher

    You can have a closer look at how to increase the PHP memory by referring to the following article: Fix WordPress memory exhausted error increase php memory.

    Optional settings for PHP.INI file:

    post.max_vars = 5000
    request.max_vars = 5000
    max_execution_time = 300

    WordPress version

    Although the theme will run on older versions of WordPress we highly recommend WordPress 5.6 or later.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!