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  Public Ticket #2713953
Problems importing demo
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Comments

  • Andrés Goñi started the conversation

    Can't Install demo content...

    When i'm trying to import demo files y BT Import, y got an error mesage and no progress while importing.

    Attached files:  Captura de Pantalla 2021-03-08 a la(s) 17.02.41.png

  •  1,831
    Support Agent 1 replied

    Hi Andres,

    Thanks for reaching out to ussmile.png

    The best option is to explore error log on your server and identify the exact cause (probably memory or script timeout).

    Either way, this needs to be fixed on a server level. Please refer to following info on how to increase memory and script timeout time:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Script timeout:

    If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).

    Please let us know of the outcome.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!