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  Public Ticket #1774213
Instagram Auth Erro
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Comments

  •  554
    Support Agent 1 replied

    Hi Adela,

    Please follow the instructions provided in the article we have sent you, not the guidelines from Instagram which you have mentioned in the initial ticket.

    Also, please check if you have entered Client ID correctly, as that could be the issue. Make sure that all characters are correct.

    Let us know if that helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Adela replied

    Thank you so much for your patience with me. I do appreciate your help. The guidelines you provide are great and I think it is Instagram that I am having trouble with, so thank you again for your help.


    I am on the registering new client section and running into errors. When I goggle the problem, people advise that the page is broken but I think it is me more than instagram. Can you take a look at the attachment and see what I am doing wrong?


    I do know that the Valid redirect URIs is not populating on its own.

    any help is appreciated.

    Attached files:  Instagram Screen Shots.pdf

  •  554
    Support Agent 1 replied

    Hi Adela,

    Please try using another browser , as that should help with the captcha issue. If that doesn't help, please try opening the form in a private browser window (incognito mode).

    Let us know if that helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Adela replied

    Hello,

    Sorry for my delay in reply. I did everything you suggested and still received the same error. I ended up using a different Instagram widget.

    No action needed just wanted to let you all know. It may be worth looking into.

    Thanks for the help and tips along the way.

  •  554
    Support Agent 1 replied

    Hi Adela,

    Thank you for sharing your solution with us!

    Let us know if you need additional assistance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!