Okay
  Public Ticket #1603776
Footer Gap
Closed

Comments

  • Bonnie started the conversation

    The footer  section on my website has a gap that I have tried to remove but doesn't seem to resolve. How do I get rid of this gap?

    Attached files:  Footer-gap.png

  •  600
    Support Agent 1 replied

    Hi Bonnie,

    It seems that you have some padding added in Bold Builder. 

    Please check if your Section has Top spaced and Bottom spaced fields set to Semi spaced or spaced.

    If so, change that setting to No.

    Let us know if that helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Bonnie replied

    Changing the padding/setting to 'No" in the sections doesn't have any difference. The gap is still there!

  •  600
    Support Agent 1 replied

    Hi Bonnie,

    We have inspected the issue further and it seems there is added Footer widget, which creates that gap.

    Please navigate to Appearance >Widgets and in Footer widgets please remove BT Text Image widget.

    Please have a look at the screenshot:

    Let us know if that helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Bonnie replied

    Deleting the BT Text Image Widget worked. Thank you for helping me out.

    Regards,

    Bonnie.

  •  600
    Support Agent 1 replied

    Hi Bonnie,

    We are glad we could help. Let us know should you need additional assistance.

    Also, if that is not too much of a hassle, please consider supporting us by giving us a rating at the downloads section of your ThemeForest profile (just below the download button) - http://themeforest.net/downloads. We would really appreciate it. :)

    Thanks a lot in advance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Bonnie replied

    Thanks for your outstanding support. Sorry to bug you again though...How do I expand/extend the contact form to cover the whole column section of the page. I have tried adjusting the column settings and also checked the contact form settings but I can't seem to find any solution. See attached image for reference.

    Thanks,

    Bonnie.

    Attached files:  Contact-gap.png

  •  656
    Support Agent replied

    Hi Bonnie,

    Thank you for your review, we really appreciate it!

    Regarding the contact form, it seems that the fields in the form are inheriting settings from a plugin, that is affecting their display. Specifically, it is displaying fields as inline-block, instead of block.

    You could try deactivating this plugin, and see if that resolves the issue, or you can try adding the code below to Custom CSS field in order to change the display of fields.

    label {
        display: block;
    }
    

    Let us know if you need additional help.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Bonnie replied

    Hey BoldThemes Support,

    Thank you for your continued support. 

    With the help of another plugin, I am trying to add a learning management system (LMS) on my website but I have got 2 issues that are a thorn in the flesh! I have tried solving them but I have reached a dead end:

    1. I am unable to change the size of the featured image that appears on the page, even after navigating to  Wordpress Dashboard -> Settings -> Media->  or with the help of the "simple image sizes" plugin.

    2. There is a course content duplication that overlaps/goes beyond the footer section.

    Please see the link https://www.intercancer.com/course/sample-course/ for reference. How do I solve these two issues? 

    Kindly help.

    Thank you,

    Bonnie.

  •  600
    Support Agent 1 replied

    Hi Bonnie,

    We will take a closer look at this and get back to you tomorrow.

    Thank you for understanding.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  •  600
    Support Agent 1 replied

    Hi Bonnie,

    Thank you for your patience.

    We are not so sure where does that featured image comes from, since it is not the default Wordpress page nor Bold Builder page.

    We suggest that you check if you have Course template page or Course single page and see if there is default image available.

    Regarding the duplicated content - Please note that we haven't tested that plugin with our theme, so it is possible it is not compatible with it and thus this duplicated content is appearing.

    Please try and contact the plugin author and see if they know what is the issue.

    Thank you for understanding.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!