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  Public Ticket #2799548
page builder plugin conflict with MetForm Pro
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  • Searom started the conversation

    The required page builder plugin that comes with the theme is preventing the indicated page from displaying a form created with MetForm Pro plugin, which is an addon to Elementor page builder. Neither using a MetForm shortcode with the default page builder nor creating a new page with Elementor page builder is helping resolve this issue. We reached out to MetForm developers and they indicated, after examining the issue with admin access to our site, that page builder that came with the theme is causing it. So, please look into this as soon as you can.


    Thank you!

  •  1,549
    Support Agent 1 replied

    Hi Searom,

    Thanks for reaching out to us.

    Please note that our themes do not support Elementor page builder. Only Bold Builder that comes bundled with the theme can be used as page builder.

    We also haven't tested the mentioned plugin with our theme, so we can't guarantee if and how it will work, nor can we provide support for the issues that occur due to its use.

    What we can suggest, as a possible solution, is to add plugin's shortcode to Text element of Bold Builder. Then save the changes and switch the page to default editor. Once you are in the shortcode editor, locate opening and closing tag of the Text element where you placed the shortcode, and delete them.

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    Then save the changes you made.

    The page will switch back to the Bold Builder. The shortcode will no longer be editable (but should be visible on the frontend), so if you would want to move it or edit it, you would need to delete it, and add again following the same steps.

    This has worked previously with some other shortcodes, so it might be the solution for this issue as well.

    If this doesn't help, and it's a deal breaker for you, please note that we do offer full refund.

    Thank you for understanding.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!