I need your help. The website is in Safari (Desktop and iPhone/mobile) as blank site.
Attached files: blanksafari.jpg
I have the blank site in Safari browser (desktop and mobile – iPhone. https://adventappraisers.infin.com.pl
Please, I need ASAP help!
Please deactivate all third-party plugins, and see if the problem is solved. If it is, proceed to activate plugins, one by one, until the problem occurs again. That way you'll know which plugin was causing it.
Let us know if this helped.
Regards, BoldThemes team
If you like our products please consider leaving us a rating.
A huge thank you from BoldThemes in advance!
Unfortunately, it still doesn't work
Provide website login and password?
I have only plugins from your themes.
We see this on Safari:
also on iPhone:
It seems that your website is working well.
Could you please tell us on which devices and Safari version you have experienced the issue?
Cookies cleared before checked.
PC, Windows10, Safari 5.1.4
Please note that Safari for Windows has been discontinued a long time ago and Safari 5.1.4 is not the version which is equivalent to the latest versions of Safari on Mac, so it is not a relevant browser
If you like our products please consider leaving us a rating.A huge thank you from BoldThemes in advance!
But client have iPhone's and macbook and still white site :(
Android - is ok
iOs - is the Problem. The customer is very upset. The site is for a US customer.
if the problem is solvable? Ultimately, the mobile will also have a movie, not a photo, as on the desktop.
Here is what we see on iPhone 7, iPhone 11and macBook:
In order to display a video on mobile (if it is set as background video on section), you should check that option in section editor:
What could be the reason why the client is not seeing? Does he have a lock on his phone?
We are not sure why your client was unable to see the website properly. We have tested your website on all devices you have mentioned in your previous ticket and, as you could see, it is working properly on all those devices.
The error is on the themes side. We put a video in WordPress without a template and it opens immediately. With the template, the page loads from a few to several seconds. https://mojebankowanie.sdm-fx.pl/
Please note that the theme doesn't affect video loading. It depends on the video itself(quality), connection, etc. So there is nothing we can do on our side.