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  Public Ticket #2892098
blank site in safari
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Comments

  • Ilona started the conversation

    I need your help. The website is in Safari (Desktop and iPhone/mobile) as blank site.

    Attached files:  blanksafari.jpg

  • Ilona replied

    I have the blank site in Safari browser (desktop and mobile – iPhone. https://adventappraisers.infin.com.pl

    Please, I need ASAP help!

  •  1,647
    Support Agent 1 replied

    Hi,

    Please deactivate all third-party plugins, and see if the problem is solved. If it is, proceed to activate plugins, one by one, until the problem occurs again. That way you'll know which plugin was causing it.

    Let us know if this helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ilona replied


    Unfortunately, it still doesn't work

    Provide website login and password?

  • Ilona replied

    I have only plugins from your themes.

  •  1,647
    Support Agent 1 replied

    Hi Ilona,

    We see this on Safari:

    8395729146.png

    also on iPhone:

    2747118348.png

    It seems that your website is working well.

    Could you please tell us on which devices and Safari version you have experienced the issue?


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ilona replied

    Cookies cleared before checked.

    We have:

    PC, Windows10, Safari 5.1.4

    iPhone 7+

    iPhone 11

    macBook


  •  162
    BoldThemes replied

    Hi Ilona,

    Please note that Safari for Windows has been discontinued a long time ago and Safari 5.1.4 is not the version which is equivalent to the latest versions of Safari on Mac, so it is not a relevant browserfrown.png

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating.
    A huge thank you from BoldThemes in advance!

  • Ilona replied

    ok

    But client have iPhone's and macbook and still white site :(

  • Ilona replied

    Android - is ok

    iOs - is the Problem. The customer is very upset. The site is for a US customer.

    if the problem is solvable? Ultimately, the mobile will also have a movie, not a photo, as on the desktop.

  •  1,647
    Support Agent 1 replied

    Hi,

    Here is what we see on iPhone 7, iPhone 11and macBook:

    2729350913.png
    3855811770.png
    1678429101.png

    In order to display a video on mobile (if it is set as background video on section), you should check that option in section editor:

    4621904837.png



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ilona replied

    What could be the reason why the client is not seeing? Does he have a lock on his phone?

  •  1,647
    Support Agent 1 replied

    Hi Ilona,

    We are not sure why your client was unable to see the website properly. We have tested your website on all devices you have mentioned in your previous ticket and, as you could see, it is working properly on all those devices.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ilona replied

    The error is on the themes side. We put a video in WordPress without a template and it opens immediately. With the template, the page loads from a few to several seconds. https://mojebankowanie.sdm-fx.pl/

  •  1,647
    Support Agent 1 replied

    Hi Ilona,

    Please note that the theme doesn't affect video loading. It depends on the video itself(quality), connection, etc. So there is nothing we can do on our side.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!