Okay
  Public Ticket #2862938
Files not supported
Closed

Comments

  • Priya started the conversation

    I am unable to add the video files and PDF files with the builder. Please do support for creating the template for videos and pdf embeds.

  •  1,833
    Support Agent 1 replied

    Hi,

    You can add a background video on section, like Youtube video, MP4, Ogg, WebM:

    5155858987.png

    Also, you can embed the video, please use the Text element and paste the iframe to a text tab.

    8696485482.jpg

    Regarding the PDF files,  we suggest uploading the pdf file to the media library and add its link to some elements that contains URL field like Buttons, Image, ...

    Or you can try with some plugin for that purpose as explained in this articles:

    9 Best PDF Plugins for WordPress (Viewer, Embed, & Downloads)

    https://wpdatatables.com/embed-a-pdf-in-wordpress/

    How to Embed PDF Files in WordPress

    Please note that this is just a suggestion since we haven't tested the above mentioned plugins with the theme so we can not guarantee compatibility.

    Let us know if that helped.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Priya replied

    I need to add the video gallery. which means I need to upload the bulk videos files on a single page. As like an image gallery. Please suggest to me the best way to do that.

  •  1,833
    Support Agent 1 replied

    Hi,

    In order to achieve that you can only use columns with Text elements or Video elements like this:

    9545107405.png

    Let us know if that helped.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Priya replied

    getting this error while embedding pdf. but the document is available inside this same domain

    3211502480.png
  •  1,833
    Support Agent 1 replied

    Hi,

    Have you uploaded the .pdf file to the media library? 

    7522228436.png

    If you haven't, please do it and use a new URL:

    5796642011.png

    Let us know if that helped. 


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Priya replied

    this is how I did it. 

    8660827022.png
  • Priya replied

    And One more thing.. the icons of my website are not visible now. all are being a small square. 

    1047663495.png
  •  1,833
    Support Agent 1 replied

    Hi,

    In order to resolve the CORS issue you would need to edit .htaccess file and add Header set Access-Control-Allow-Origin "*", as explained in this forum:

    https://stackoverflow.com/questions/41036415/cors-with-php-wordpress

    This setup is server specific and you should contact the support of your CDN - and see how to set it up.

    You can send them the excerpt from the Browser console to explain the issue:

    6149431655.png

    Unfortunately, there is not much we can do from our side since the issue is not related to the theme and would need to be fixed on your server.

    Let us know of the outcome.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Priya replied

    and what about the pdf embed?

  •  1,833
    Support Agent 1 replied

    Hi,

    We have already answered that the only way to add it to our theme is to upload that file to Media library and use link in some Bold builder element with URL field. The other way is to use some third party plugin, but since we haven't tested any of them we can not recommend them or offer support for their integration.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!