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  Public Ticket #2793929
Fixed mobile menu
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Comments

  • Ricardo started the conversation

    Hi,

    how can i make the menu fixed for mobile devices?

  •  1,584
    Support Agent replied

    Hi Ricardo,

    If you are referring to the Sticky header for mobile devices, please note that unfortunately, that functionality is not available on the Medicare theme, but it can be added with additional css code.

    Please add the following code to Custom css field in Appearance> Customize> General settings:

    .btMenuVertical header.mainHeader {
        position: fixed;
        background-color:rgba(255,255,255,0.9);
    }

    It should display sticky header on small screen devices too.

    Let us know if that helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ricardo replied

    Hello good day.

    Thank you very much for solving it.

    I need to use the modal or popup feature to view text, image and pdf. Can you help me?

    Thanks
    and waiting.

  •  1,584
    Support Agent replied

    Hi,

    Unfortunately, this is not possible out of the box. You can use third party plugin for that, for example: https://wordpress.org/plugins/modal-popup-box/ or https://wordpress.org/plugins/easy-fancybox/ or similar.

    Please note that this is just a suggestion since we haven't tested those plugins with our theme.

    Let us know if you need help with anything else.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ricardo replied

    Now I'm having the following problem:

    Page content is not fixed when opening modal.

    Do these codes solve the problem?

    body.modal-open { overflow: hidden; position: fixed; }

    body.modal-open { // block scroll for mobile; // causes underlying page to jump to top; // prevents scrolling on all screens overflow: hidden; position: fixed; } body.viewport-lg { // block scroll for desktop; // will not jump to top; // will not prevent scroll on mobile position: absolute; }


  • Ricardo replied

    I did the test with https://wordpress.org/plugins/modal-popup-box/ or https://wordpress.org/plugins/easy-fancybox/

    and when loading the modal, it closes itself and loads the contents of the PDF file or any other file

  •  1,584
    Support Agent replied

    Hi Ricardo,

    As we said in the previous ticket, those plugins were only suggestions since we haven't tested them with our theme. Also, we can not offer support for their integration as it falls outside of Envato's item support policy - https://themeforest.net/page/item_support_policy

    Thanks for understanding.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ricardo replied

    Hi,

    I installed the modal window plugin but I can only create 2 modal that work perfectly.

    When I create a third modal, it doesn't work and the others work perfectly.

    I also tried it with the ARI Fancy Lightbox plugin that does PDF opening. It opens the modal but closes it automatically loads the file.

    Note: the ARI Fancy Lightbox plugin works perfectly on another wordpress site I manage.

    Please, I urgently need the problem to be resolved.

    Thanks
    and waiting.

  •  1,584
    Support Agent replied

    Hi Ricardo,

    We understand your needs, but we haven't tested those plugins with our theme and we can not offer support for their integration as it falls outside of Envato's item support policy - https://themeforest.net/page/item_support_policy

    Thanks for understanding.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ricardo replied

    Hi,

    OK.

    How do I enable the modal option in the theme or fix the error that is happening?

  •  1,584
    Support Agent replied

    Hi Ricardo,

    As we said in the previous ticket, unfortunately, our theme doesn't such elements and we haven't tested our theme with any plugin for that purpose, so we do not have a recommendation. Also, the integration of third-party plugins is out of the scope of our support. On the other hand, if this is a show stopper, please note that we offer a full refund.

    Thanks for understanding.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ricardo replied

    Hi,

    I don't want a refund because this theme is already in a project.

    I just would like a solution to be able to use the modal without problems in theme.

    Regarding the theme update, does it have to be done with the installation and configuration of the Envato Market plugin?

    Thanks
    and waiting.

  •  1,584
    Support Agent replied

    Hi,

    Regarding the theme update, please note that you do not need to install mentioned plugin, you can update the theme via FTP, please find instructions here:

    How to update installed theme? Will it change data?

    As we said in the previous ticket, we can not offer support for the integration of third-party plugins. Maybe you can contact the plugin's author for additional assistance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ricardo replied

    Hi,

    The same third-party modal or popup plugins work perfectly on another site with another theme installed on wordpress.

    The problem is that the Medicare theme is generating some conflict.

    I need the problem to be solved on the theme Medicare.

    Thanks
    and waiting.

  •  1,584
    Support Agent replied

    Hi Ricardo,

    We really understand your position, but please keep in mind that it is not possible to provide support for the integration of every plugin that customers decide to use on their websites. We are aware that some customers have needs that our theme doesn't meet, therefore we provide a full refund in those cases.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!