Okay
  Public Ticket #2587234
Videos not loading on iOS
Closed

Comments

  • Philip Wildenauer started the conversation

    Hi there,

    after some starting problems with the structure and architekture of your theme primavera - i'm finally feeling more comfortale using it.

    Anyways, I'm still faceing one or two issues I cannot resolve now.


    I tried many many differnt plugins to integrate a video I uploaded on my wordpress. On desktop browsers and Android phones, everything is working fine. But for any reason, the video is not loading on iOS. See the screenshot attached.

    I have really no idea what i can try elsewise.

    Please help!


    Attached files:  IMG_20201031_214239.jpg

  •  1,695
    Support Agent 1 replied

    Hi Philip,

    Thanks for reaching out to us!smile.png

    Could you please tell us on which device are you testing?

    Thanks!


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Philip Wildenauer replied

    iOS iPhone 7 and iPhone 8

  •  1,695
    Support Agent 1 replied

    Hi Philip,

    Could you please confirm you're using the latest Bold Builder plugin version? 2.7.7?

    If not, please make sure to update Bold Builder.

    Let us know if that helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Philip Wildenauer replied

    Yes 2.7.7. :-)

  •  1,695
    Support Agent 1 replied

    Hi Philip,

    Please update the theme to the latest version as well, as explained in this article:

    How to update installed theme? Will it change data?

    Let us know of the outcome!


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!