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  Public Ticket #2559386
BB instagram not working
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  • Ted Bigham started the conversation

    Hello,

    My BB Instagram plugin/widget is not working and not showing up in my theme (see attached).

    I am using Boldtheme 2.7.5

    Wordpress version is current 5.5.1, PHP 7.4

    Read existing documentation, followed instructions, added name as requested (see images). Does this widget work usually?

    Thanks,

    Ted

    Attached files:  theme1.PNG
      theme2.PNG

  •  1,695
    Support Agent 1 replied

    Hi Ted,

    Thanks for reaching out to us!smile.png

    We have tried adding your Instagram in our test environment and instagram is displaying properly:

    9545811422.png


    Unfortunately, it looks like Instagram is blocking certain IP addresses and therefore prevents our Instagram widget from being used on your website.

    Our developers have confirmed this and currently, the only solution is to use some third party plugin for Instagram in order to display Instagram feed on your website.

    You can try the following plugin:

    https://wordpress.org/plugins/instagram-feed/

    Please note that this is just a suggestion since this plugin haven't been tested with our themes so we can't guarantee compatibility.

    We apologize for the inconvenience.

    Thank you for understanding.



    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!