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  Public Ticket #2232399
Can not download the demo
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Comments

  • MICHAEL TANO started the conversation

    I have an erro showing anytime i try to download the demo content and i have to retry like 15 times before i can fully download it. And the shop does not show proprely like in the demo content sir.

    Best regards ...

    Attached files:  error proof.png

  •  970
    Support Agent 1 replied

    Hi Michael,

    Thank you for purchasing our theme!smile.png

    We have inspected your website and it looks like you have managed to import the demo content.

    Could you please confirm?

    Regarding Shop page, please make sure that you have set up Woocommerce pages correctly. In order to set WooCommerce pages, please go to WooCommerce > Settings > Products > General and select Shop as Shop Page; then go to Advanced > Page setup and select Cart as Cart Page, Checkout as Checkout Page, and My Account as My Account Page.

    Please note that the Cart page needs to have some options set in order to function properly. Please make sure that the Cart page has Shop page set as parent page. Also, Cart page should have Text element in which the shortcode should be added:

    7016598446.png

    The same options should be added to the Checkout  and My account pages too:

    1441640713.png

    Let us know if you need additional assistance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • MICHAEL TANO replied

    Hello sir, i replied you a week ago as a reply to the mail u sent me, and without anwser i was keeping replying you at the adress of Support agen1. Without knowing it is a NOREPLY adress. 

    I have foud a way to fix the issue, but the probleme that i have now is that when i go on hover the images there is the pictures's legend that shows.  The domain name is www.snacksimple.ca passe the mouse on any picture, you will see the result.



  •  970
    Support Agent 1 replied

    Hi Michael,

    Could you please tell us on which email you've sent your reply?

    Thanks in advance.

    Regarding images, we are not so sure we understand what are you referring to?

    Are  you referring to the image's titles?

    7792440438.png
    5675871238.png


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • MICHAEL TANO replied

    Hello, thatsm's exactly what i talk about sir ... the image title. Abiut the reply i send you a print screen.

    Attached files:  Screenshot_20191216-122252_Gmail.jpg

  • MICHAEL TANO replied

    The printscreen is attached.

  •  970
    Support Agent 1 replied

    Hi Michael,

    Thank you for the screenshot.

    We are providing our support via tickets only, so this is where you can reach ussmile.png

    Regarding image titles, please navigate to Media Library, select the image and remove its title, that way Title will not appear:

    6870784394.png

    or check if there is Caption added within Image element:

    3875624087.png

    Let us know if that helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!