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  Public Ticket #1811443
Bold Builder not working on WP 5.0
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  • Pete Garza started the conversation

    Hello,

    During a work session on this page I am building, I (mistakenly) upgraded to Worpdress 5.0 and now the BOLD BUILDER (version is 2.0.8) does not work and cannot edit any pages... suddenly the editor seems like it's empty (page and code are still there, but cannot edit them)...

    Can you please help me figure out a solution? Thanks!

    Pete

    PS (Attached is a screenshot of my "HOME" page... Bold Builder seems to be empty, and switching editors does not work)...

    Attached files:  Screenshot 2018-12-06 18.19.14.png

  •  595
    Support Agent 1 replied

    Hi Pete,

    Thank you for purchasing our theme!

    Could you please tell us if you have 'Disable the visual editor when writing' field unchecked, in Users panel on dashboard?

    If not, please deselect this field, and see if that resolves the issue.

    Also, please deactivate Gutenberg plugin.

    Let us know if this helped.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Ulf Lesley replied

    For me too, and box unchecked.....

  •  595
    Support Agent 1 replied

    Hi Ulf,

    Please make sure to clear the cache afterwards, so that you can see newly applied changes.

    Let us know of the outcome.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Pete Garza replied

    Hello again!

    Thanks for your reply.

    Box was unchecked and Gutenberg was not active. However... Cleared caché and that DID IT.

    I also noticed you updated the Bold Builder to version 2.0.9

    Thanks for your help! Much appreciated!

  •  595
    Support Agent 1 replied

    Hi Pete,

    We are glad we could help!

    Yes, our developers have released Bold Builder update which should fix the issue.

    Let us know if you need additional assistance!


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!