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  Public Ticket #1805277
Instagram API and Platform Updates
Closed

Comments

  • Carlos started the conversation

    Hi,
    we're trying to install the Instagram add-on which was provided whith your product.

    We followed the instructions on https://boldthemes.ticksy.com/article/7164

    Unfortunately Instagram seems to have changed their Hashtag Search. Attached you will find an E-Mail I got from Instagram Platform Team.
    Is there a new way to get this add-on running now?
    I would appreciate your help with this topic as we really would love to add this feature to our homepage.

    I appreciate your quick response.

    Kind regards
    Carlos

  • Carlos replied

    Here the mentioned attachment:

  •  1,695
    Support Agent 1 replied

    Hi Carlos,

    Thank you for purchasing our theme!

    Could you please tell us if you have tried adding Client ID and Access Token as explained in the article?

    Thanks in advance!


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Carlos replied

    Hi,

    sorry for my late reply,  we were quite busy the last few days.
    Yes we tried adding Client ID and Access Token as explained in the article and it doesn't work.

    What should we do next?


    This is the error message we're getting (see attached picture):

  •  1,695
    Support Agent 1 replied

    Hi Carlos,

    We have escalated the issue to our developers and we will get back to you as soon as we get their response.

    Thank you for understanding!


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  •  164
    BoldThemes replied

    Hi,

    After closer examination of the issue we have established that Facebook has changed instagram api and closed certain endpoints - in this case hashtag endpoint - please refer to their changelog from 11th of December - https://www.instagram.com/developer/changelog/ and more detailed description at the bottom of the following link: https://developers.facebook.com/blog/post/2018/10/31/instagram-graph-api-hashtag-search-launch/

    We will update the widget in next seven days, unfortunately we will have to remove the hash option since it is not available any more, but, you will still be able to display latest images from your account.

    We will let you know once the widget is updated.

    Sorry for inconvenience.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating.
    A huge thank you from BoldThemes in advance!