Okay
  Public Ticket #1605826
Install Errors
Closed

Comments

  • Jeremy started the conversation

    The install does not allow me to install contact form 7 in turn not allowing me not to be able to activate and install the demo content. I downloaded the installable wordpress file, installed it directly to the wordpress instance, and I am getting nothing but FATAL errors. Please advise. Time is of the essence here. 

  • Jeremy replied

    Screenshot of fatal error attempting to install contact form 7. I have about 30 other sites on my server running contact form 7, so please do not be the typical theme development company and blame the hosting company. 

    Attached files:  Screen Shot 2018-06-11 at 11.25.52 AM.png

  • Jeremy replied

    Now I Can't install and activate woocommerce. 

    Attached files:  Screen Shot 2018-06-11 at 11.28.22 AM.png

  •  342
    Support Agent 1 replied

    Hi Jeremy,

    Thank you for purchasing our theme.

    It is possible that the issue is caused by some third party plugin.

    We suggest that you deactivate third party plugins, and then try again to install our theme and plugins.

    Let us know if you need additional assistance.


    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Jeremy replied

    Ah so you are going to just give me a generic response and saying it's my problem, I've installed no plugins to the site other than the ones that your install would allow me to. How do you build a theme that requires woocommerce to run the import but not have woocommerce as a required plugin when the themes plugins are installed in bulk? I've started a dispute with paypal over the theme, i won't be paying, and if you guys don't allow the refund to go through i will make it my mission to ensure nobody ever buys this theme again. 

  •  42
    BoldThemes replied

    Hi,

    Please submit your request for a refund here and we will approve it:

    https://themeforest.net/refund_requests/new

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating.
    A huge thank you from BoldThemes in advance!