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  Public Ticket #1362979
Theme doesnt install
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  • Gemma started the conversation

    I have jusyt purchased the Medicare Theme and when I try to install it into Wordpress I get the following error:

    Installing Theme from uploaded file: themeforest-14444927-medicare-medical-health-theme.zip

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme install failed.

  •  361
    Support Agent replied

    Hi Gemma,

    Thank you for purchasing our theme.

    First please extract the theme file (file named medicare) from the folder you downloaded from ThemeForest. Then, zip (compress) that file, and try uploading it that way through your wp-admin.

    Let us know if you need additional help.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  •   Gemma replied privately
  •  361
    Support Agent replied

    Hi Gemma,

    Glad we could help!

    Please have a look at the following article on how to use child theme - I want to use a child theme. How can I do that?

    Let us know if you need additional help.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  •   Gemma replied privately
  •  361
    Support Agent replied

    Hi Gemma,

    All required plugins should be installed and activated all the time, with child theme or parent theme. They are necessary for the theme to work properly, so you probably wouldn't be able to edit site if you didn't have required plugins activated.

    Let us know if you need additional help.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  •   Gemma replied privately
  •  361
    Support Agent replied

    Hi Gemma,

    If you have parent theme active on your site, then you should have already installed and activated required plugins.

    Then, once you activate the child theme, at the top of the screen will appear which plugins need to be activated for the child theme.

    Let us know if you need additional assistance.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!