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  Public Ticket #1354062
bold theme demo installation
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  • Olajide started the conversation

    I cant seem to be able to install the bold theme demo. i have installed the woocommerce plugin but its still showing "error internal server error". please help.

    Also,is it ONLY by installing the demo option that one can achieve the advertised Bold News design? i mean the homepage slider options,the post/page features?please i'm eagerly awaiting your reply.thanks

  •  361
    Support Agent replied

    Hi Olajide,

    Thank you for purchasing our theme.

    The design you see in our demo can be achieved with our page editor, Bold Builder. All elements you see on a demo are included in page builder.

    Although, please note that demo import will erase your current content, so if you have any, you might want to back it up.

    Should you want to import demo, and still getting internal server error, this needs to be fixed on a server level. Please refer to following info on how to increase memory and script timeout time:

    Memory increase: 

    1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB) 

    2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M 

    3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');

    Script timeout:

    If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).

    Please let us know of the outcome.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Olajide replied

    hi. so i have able to install demo after the php adjustements were made.Thanks.

    Now a new issue : Do i have to delete all the posts that came with demo before i start posting mine?can i delete all the posts that came with the demo?

  •  361
    Support Agent replied

    Hi Olajide,

    We are glad you were able to import demo.

    It is not necessary that you delete demo posts, but you can, there shouldn't be any problems with posts you add.

    Let us know if you need additional help.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Olajide replied

    hello...

    Please,i have been issues with the category section.

    this is my website : www.millennialsoflagos.com

    this is what i am trying to look like : www.techcityng.com

    If i give you my login details,can you do it for me?

    the categories i want are as listed in the top menu of my site.

    Also,what is H1,H2,H3,H4,H5 and H6?

    thanks

  •  361
    Support Agent replied

    Hi Olajide,

    If you are referring to the second section, the site on the link provided did not use slider element, but rather, he just added Single Post Template to the section. They have two rows in the section, first one is divided into two columns, with the width 2/3+1/3. The other row has 1/3+1/3+1/3 columns set.

    Unfortunately, we cannot create this for you, since it falls under additional customization, for which we cannot provide support.

    Thank you for understanding.

    Regarding the H tags, you can find more info on them in this article.

    Let us know if you need additional help.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!

  • Olajide replied

    Hello.

    please how do i remove texts like this:

    "Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation X is on the runway heading towards a streamlined cloud solution."

    The above is from the "About Us" page.Please how do i remove or replace it with my own text?

    There are several others too on different pages.Please i eagerly await your response.Thanks

  •  361
    Support Agent replied

    Hi Olajide,

    Please have a look at the following article on how to edit/remove excerpt text - How to change the Excerpt text and Header background image?

    Let us know if you need additional help.

    Regards, BoldThemes team

    If you like our products please consider leaving us a rating. A huge thank you from BoldThemes in advance!