If you've decided that our theme / plugin doesn't work for you, we do offer a full refund.
In order to ask for a refund, please submit a request for a refund on the following link: http://themeforest.net/refund_requests/new.
Here's how the refund process works:
1. The refund request is sent to us via email, and we decide if we are going to approve it or not.
2. Once the refund is approved, it can take between 3 to 5 days for Envato to transfer money back to your account.
3. If the refund is not approved, you can always raise a dispute.
You can find additional guidelines on the refund in the official Envato article.